Front of House Advisor

University of Surrey; Guildford; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Generous pension

Relocation assistance

Flexible working

Job share

Leisure facilities on campus

Travel schemes

Nursery on-site

Family friendly benefits

Job summary

The University of Surrey is seeking a proactive Front of House assistant for Surrey Sports Park. You will handle a wide range of external and internal enquiries with excellent customer care and clear communication.

You will need strong organisational and administrative skills, a flexible approach and the ability to work independently within a busy customer service environment. The role offers flexible working options and access to campus facilities.

Job description

The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research.

We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee.

Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.

The role

An opportunity has arisen within the Front of House team for a proactive, self-motivated and highly organised individual to join our team at Surrey Sports Park.

The post holder will need to have the ability to think independently, problem solve and possesses excellent communication skills. There will be a wide range of external and internal enquiries to deal with, therefore comprehensive knowledge of all areas of Surrey Sports Park will be integral to performing this role successfully, as well as a desire to deliver excellent customer care and service.

In addition, the post holder will be able to demonstrate excellent organisational and administration skills, along with adaptability, openness to change and personal motivation in all aspects of their work.

Surrey Sports Park is at the heart of sport and physical activity in Surrey, and our mission is to deliver the best possible sport, health and wellbeing experience to our University of Surrey students and to the wider SSP community. We provide strategic added value to the University by delivering an outstanding student experience through social and competitive sport and providing an excellent environment for wellness and fitness for Surrey staff and students, and our community impact is significant both culturally and physically. The team is passionate and high performing, and the business model requires us to deliver a self-sustaining, well managed and customer service focused business.

In return we offer a generous pension, relocation assistance where appropriate , flexible working options including job share and blended home/campus working locations (dependent on work duties), access to world-class leisure facilities on campus, a range of travel schemes and supportive family friendly benefits including an excellent on-site nursery.

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.