Operational Service Manager – Theatre & Surgical Services

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Staff benefits

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is recruiting Operational Service Managers across two clinical boards to drive delivery and transformation while maintaining high standards of patient care. The role reports to the Associate Director of Operations and involves leading on day-to-day operations, capacity and wait targets within a busy NHS environment.

Interview date is 29 October 2026. The Trust operates across Royal Victoria Infirmary, Health Innovation Neighbourhood,

Qualifications

• Requires strong operational management skills across clinical portfolios.
• Experience in leading multi-disciplinary teams and managing performance targets.
• Excellent communication with patients, staff and stakeholders.

Responsibilities

• Take day-to-day operational responsibility for portfolio delivery.
• Lead performance against wait targets and capacity planning across areas of responsibility.
• Investigate incidents and manage queries/complaints with timely responses.
• Support a culture of dignity, respect and compassion for staff, patients and visitors.

Skills

Operational management

Team leadership

Patient focus

Communication

Job description

The Newcastle upon Tyne Hospitals NHS Foundation Trust is recruiting Operational Service Managers across two clinical boards to drive delivery and transformation while maintaining high standards of patient care. The role reports to the Associate Director of Operations and involves leading on day-to-day operations, capacity and wait targets within a busy NHS environment.

Interview date is 29 October 2026. The Trust operates across Royal Victoria Infirmary, Health Innovation Neighbourhood,