Service Manager-Planned Care Division

East and North Hertfordshire NHS Trust; Stevenage; On-site; GBP 42,000 - 64,000; Full time

Job summary

East and North Hertfordshire NHS Trust is recruiting a Service Manager to support the Head of Operations in line with the Trust’s strategic and operational ambitions. The role oversees daily service management, liaises with departments, and drives service improvement while ensuring standards and contracts are met.

The post requires a relevant professional qualification with experience in managing people and services.

Qualifications

• Relevant professional qualification and experience in the management of people and services.
• Ability to liaise with departments and teams as required.
• Experience in service improvement and development agenda to meet targets.
• Ability to report to Divisional Board and maintain contractual standards.

Responsibilities

• Oversee day-to-day service management issues.
• Deputise for the Head of Operations when required.
• Promote the service and manage partnership relations with stakeholders.
• Plan and oversee the service improvement and development agenda.
• Ensure compliance with clinical and operational standards and contractual requirements.

Skills

People management

Leadership

Communication skills

Stakeholder engagement

Strategic planning

Job description

We are recruiting for a Service Manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients., You will assist the Head of Operations in addressing the Trust's strategic and operational agenda as it relates to the services concerned and will oversee day to day service management issues, liaising with departments and teams as required. You will deputise for the Head of Operations as required. The role requires an individual with a relevant professional qualification and experience in the management of people and services. You will promote the service and manage partnership relations with stakeholders working with other Service Managers and Operational Managers. You will plan and oversee the implementation of the service improvement and development agenda to meet the Elective Recovery national target. You will ensure compliance with clinical and operational standards and contractual requirements ensuring regular reporting to all stakeholder groups as required by the Divisional Board.

This is an exciting opportunity within the Planned Care Division, and we are looking for a Service Manager with a positive mindset who motivates and drives their teams forward with inspiration. The Service Manager will display outstanding management skills, demonstrate excellent communication skills, be proactive and have the ability to engage with others, leading by example. The post holder will be committed to developing others whilst focusing on their own personal development.

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda. We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know. We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.