Clinic Coordinator

Mcht; Crewe; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Mid Cheshire Hospitals NHS Foundation Trust in Crewe is seeking a Clinic Data Coordinator to provide a comprehensive admin service to the divisions, supporting the Support Manager. You will proactively manage clinic bookings and appointments, and suggest changes to clinic templates to maximise capacity and meet national targets.

The role requires initiative, confidentiality, and teamwork within the administrative staff.

Qualifications

• Experience coordinating clinics, patient appointments, referrals, or waiting lists.
• Ability to work under pressure and remain calm during busy times.
• Experience working to strict deadlines.
• Excellent organisational skills with appointments, records and competing priorities.
• Ability to maintain confidentiality and handle sensitive patient information.
• Experience in healthcare, NHS, GP or hospital environments.

Responsibilities

• Referral management – use of PCS & the NHS e-Referral system.
• Scheduling of outpatient appointments.
• Management of waiting lists.
• Monitoring the Telephone Reminder Service (TRS).
• Managing RTT patient pathways in line with Trust targets.
• Monitor New and Follow up appointments.
• Amending clinic templates.
• Reviewing clinic slot utilisation.
• Amending clinical activity in line with Rota.
• Handling internal/external appointment enquiries.

Skills

Clinic coordination

Appointment scheduling

Referral management

Tools

PCS

NHS e-Referral system

Job description

The post holder will provide a comprehensive, quality, confidential administration service to the Divisions and their team in support of the Support Manager/Service Manager. A key requirement of the post is to proactively manage clinic bookings and appointments, including making recommendations and implementing any authorised changes to clinic templates to ensure best use of capacity and compliance with national targets. The Clinic/Data Coordinator will be expected to organise their workload and co-ordinate their activities in conjunction with, and supervised by, the Support Manager to ensure that an efficient service is provided. It is essential that the post holder is able to exercise initiative suitable to the role, and is fully supportive to other colleagues in the administrative team.

Previous experience within a similar role within the Trust and knowledge of Outpatient processes would be particularly advantageous, although full in-depth training will be provided as part of our local induction programme.

Main duties of the job

• Referral management – use of PCS & the NHS e-Referral system
• Scheduling of outpatient appointments
• Management of waiting lists
• Monitoring the Telephone Reminder Service (TRS)
• Managing Referral to Treatment (RTT) patient pathways in line with Trust targets
• Monitor New and Follow up appointments
• Amending clinic templates
• Reviewing clinic slot utilisation
• Amending clinical activity in line with Rota
• Handling internal/external appointment enquiries

Working for our organisation

Mid Cheshire Hospitals NHS Foundation Trust provides comprehensive hospital and community services for East Cheshire (population 399K) and West Cheshire and Chester (population 357K). Our services include planned and unplanned/emergency care, cardiac and critical care, child health, maternity, and intermediate care across Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.
Through our community arm, Central Cheshire Integrated Care Partnership, we deliver extensive services in 26 medical centres and schools in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With 500 beds and around 5,500 staff, we are one of the area’s largest employers.

Since the formation of Integrated Care Systems in July 2022, the Trust has become a key partner in Cheshire East & Cheshire West and Chester and in two provider collaboratives, aligning our strategic goals with the Cheshire & Merseyside Integrated Care System.
As part of the national New Hospital Programme, we’re reimagining Leighton Hospital to create a new health and care neighbourhood, transforming healthcare delivery for a Healthier Future. Learn more on our Healthier Futures website .

At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.

Detailed job description and main responsibilities

• Referral management – use of PCS & the NHS e-Referral system
• Scheduling of outpatient appointments
• Management of waiting lists
• Monitoring the Telephone Reminder Service (TRS)
• Managing Referral to Treatment (RTT) patient pathways in line with Trust targets
• Monitor New and Follow up appointments
• Amending clinic templates
• Reviewing clinic slot utilisation
• Amending clinical activity in line with Rota
• Handling internal/external appointment enquiries

Person specification

Criteria

• Experience coordinating clinics, patient appointments, referrals, or waiting lists
• Ability to work under pressure and remain calm and professional when dealing with busy times or challenging situations
• Experience of working to strict deadlines
• Excellent organisational skills, with the ability to manage appointments, records, and competing priorities
• Ability to maintain confidentiality and handle sensitive patient information appropriately
• Previous experience working in a healthcare, NHS, GP or hospital enviroment

Criteria

• Knowledge of NHS processes and pathways
• Knowledge of medical terminology

Criteria

• Experience dealing with patients or members of the public in a healthcare setting

Key Messages

We are a forces-friendly employers.

Candidates should ensure that all submissions and interactions reflect the candidate’s own skills, experience, and understanding. Any use of AI that compromises the integrity, fairness, or authenticity of the recruitment process may result in disqualification from consideration, withdrawal of offer, or dismissal if this these circumstances come to light post hire.

Candidates that require sponsorship to work in the UK are strongly advised to check the Government website for up-to-date information about whether the role they are applying for (incl. offered salary) is eligible.

Please let us know if you require an adjustment to our recruitment process and we'll be happy to discuss this with you.

We actively promote flexible working so please discuss any requirements you may have with us.

Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.

All correspondence will be sent via the email address you have registered as your TRAC account. Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.

Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.

You are required to pay for a DBS disclosure where the post requires one, and we encourage applicants to join and remain registered with the DBS update service.

We do not reimburse travel to interview expenses.