Team Administrator

Pennine Care; Ashton; On-site; GBP 26,000 - 27,000; Full time

Job summary

Pennine Care NHS Foundation Trust is seeking a full-time Administrator (NHS AfC Band 3) to support the Talking Therapies team in Ashton-Under-Lyne. The role covers reception, referrals, and patient scheduling, working 37.5 hours across Monday to Friday.

The successful candidate will have NHS admin experience, be organised, able to multi-task, and work with initiative in a busy office. Salary £25,760–£27,476 per annum, pro rata for part-time if applied.

Qualifications

• GCSEs Grade C/4-9 or above in Maths and English Language or equivalent.
• NVQ Level 3 in Office Procedures or equivalent.
• RSA II or ECDL or equivalent.
• Paris training completed.

Responsibilities

• Provide efficient administration support to the Talking Therapies Team in line with trust values.
• Handle enquiries from service users, relatives, professionals and the public.
• Process referrals received by the service and support clinicians with information to prioritise risk.
• Maintain high standards of work in line with trust policies and procedures.
• Access and input data to PCMIS and other clinical reporting systems.
• Undertake other reasonable duties as required.

Skills

IT skills

Communication

Teamwork

Organisational skills

Diary management

Minute taking

Education

GCSE Maths/English Grade C or 4-9

NVQ Level 3 Office Procedures

RSA II / ECDL

Paris training

Job description

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Main area Administrator Grade NHS AfC: Band 3 Contract Secondment: 12 months Hours Full time - 37.5 hours per week (Monday to Friday) Job ref 311-F997-26-B

Site Trust HQ Block E Town Ashton-Under-Lyne Salary £25,760 - £27,476 PA, pro rata Salary period Yearly Closing 20/10/2026 23:59

If you are Kind, Fair, Ingenious and Determined then we want you to come and join our#PennineCarePeople

Unfortunately this role does not attract sponsorship under current government legislation, therefore if you require a certificate of sponsorship to support a visa application, we will be unable to proceed with your application.

An opportunity has arisen for a full time member of staff to join the NHS Talking Therapies Tameside & Glossop Administration Team.

We are looking to employ a motivated and enthusiastic individual to join our fast paced Talking Therapies team from Monday to Friday. You will contribute to the general day to day running of the service by taking calls, covering reception, processing referrals and ensuring patients are seen in a timely manner in order to receive the best patient care possible. The Admin team is a high functioning, close working team which is reliant on team work and good communication skills. Previous experience of a busy office, multitasking, along with an ability to work under pressure, unsupervised and using your own initiative are essential.

Main duties of the job

To provide efficient and effective administration support to the wider Talking Therapies Team in line with the Trust values of kindness, fairness, ingenuity and determination.

Deal with enquiries from service uses, relatives, professionals and members of the public.

Undertake the administration of all referrals received by the Service and provide administrative support to the clinicians within the team.

To ensure high standards are maintained at all times and that work is produced effectively and efficiently in accordance with the Trust’s policies and procedures.

Accessing and inputting to clinical reporting systems - Pcmis.

To undertake any other reasonable duties appropriate to the role.

Working for our organisation

We are proud to provide high quality mental health services to Tameside & Glossop

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our#PennineCarePeopleand do everything we can to make sure we’re a great place to work.

Our ambition is to maximise people’s potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

Detailed job description and main responsibilities

To undertake the comprehensive administration of all referrals received into the team.

To ensure that all relevant referral information is recorded on PCMIS and other relevant information systems and be responsible for the security of the information contained within these systems.

To collate all relevant available information to enable the effective triage of referrals received by the team.

To take referrals and process from a range of multi-disciplinary professionals and agencies, service users and members of the public and provide practitioners with sufficient information in order to prioritise risk.

To carry out general clerical duties including information gathering, dealing with internal and external post and photocopying documents.

Deal with incoming postal and electronic mail as well as telephone enquiries and give advice wherever possible, using own initiative.

To manage the appointments system for the team in line with clinic times and the off duty rota.

To order and maintain sufficient levels of stationery and supplies for the team.

To deal with telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.

Person specification

Education/ Qualification

• GCSE's Grade C/Grade 4-9 or above in Math's and English Language or equivalent
• Experience of office procedures to NVQ 3 level
• RSA II/ECDL or equivalent
• Completion of Paris training

Experience

• Previous administrative experience within a diverse organisation
• Diary management
• Organising meetings and agendas
• Progress chasing
• Preparing documents and presentations
• Dealing with enquiries
• Maintenance of office systems
• Minute taking
• Experience of NHS Administrative work.

Knowledge

• Understanding of administrative processes
• Understanding of confidentiality and data protection policies and procedures.
• Knowledge of electronic clinical reporting systems
• Basic understanding of mental health illnesses.
• Knowledge of mental health services.

Skills and Abilities

• Ability to utilise a range of IT programmes
• Ability to work flexibly and to prioritise workload
• Good verbal and written communication skills
• Ability to communicate with service users
• Ability to work as part of a team and individually
• Ability to competently use and modify a database
• Good organisational skills
• Ability to form productive working relationships with multi-disciplinary staff

Work Related Circumstances

• Willing to carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies

Sponsorship Information - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship.You can review the list of eligible role and requirements on the government website.

After You Apply - Once your application is submitted, you’ll receive updates via email. Shortlisting is based on how well you meet the criteria outlined in the person specification. Only shortlisted candidates will be invited to interview, and invitations will be sent by email.

If You're Offered the Role - If successful, the hiring manager will contact you directly with a verbal offer. They will then notify the Recruitment Team and submit the necessary paperwork. You’ll receive a formal conditional offer via email

Pre-Employment Checks - To confirm your suitability for the role, we will carry out pre-employment checks in line with NHS Employment Check Standards . These include:

• Identity verification
• Right to work check
• Disclosure and barring service (DBS)/Criminal record check (dependent on role)
• Professional registration and/or qualification check
• Occupational health assessment
• Employment history and reference validation

All applicants external to Pennine Care NHS Foundation Trust will be required to provide their HMRC employment history to cover the most recent three years employment. This information will used to validate employment history andreferences.

If you require sponsorship, we will assess your eligibility based on current government guidance. If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn.

Once Checks Are Complete - The Recruitment Team will coordinate with you and the hiring manager to confirm a start date. You’ll be booked onto a Trust Welcome Session and receive your Pennine Care NHS Terms and Conditions.

Pennine Care are committed to the ‘Get ahead on Flex’ pledge initiative to support the right to request flexible working for all colleagues. “We can work flexibly,as a modern and model employer, flexible and less than full-time working isn’t a barrier to progress in the NHS – it is commonplace”. To support a positive experience for all colleagues we are committed to considering all requests for flexible working, in line with service needs.

We are committed to equality, diversity, and inclusion (EDI), and we strive to ensure our workforce reflects the communities we serve. We actively encourage applications from individuals of diverse backgrounds to help us grow, innovate, and improve.

If you wish to be considered under the Disability Confident Scheme, you will be guaranteed an interview if you meet the essential criteria for the role.

If you need reasonable adjustments during the recruitment process, please contact us on 0161 716 3181 as early as possible so we can support you.

Please note:

• We do not accept unsolicited contact from recruitment agencies. Hiring managers should not be contacted directly.

We may close this vacancy early if we receive a high volume of applications. If you have a disability or long‑term health condition and need extra time or adjustments to complete your application, please contact us as soon as possible. We will ensure you are not disadvantaged where a reasonable adjustment is appropriate.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Val Dickens Job title Service Manager Email address [e-mail] Telephone number 0161 716 4242

If you have problems applying, contact

Address Pennine Care NHS Foundation Trust
225 Old Street
225 Old Street
OL6 7SR
Telephone [phone]