Operational Resilience Senior Manager

Coventry Building Society; Coventry; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

28 days holiday + bank holidays + buy/

Annual discretionary bonus scheme

Personal pension with enhancedContribs

Private medical and health screenings

Maternity, paternity and shared leave

Life assurance (6x annual salary)

Job summary

Coventry Building Society is seeking an experienced Senior Manager to lead our Operational Resilience team. You will shape the resilience framework, drive regulatory alignment and embed resilience across the organisation to protect critical services and customers.

In this role you will oversee governance, reporting and incident management, chair resilience forums, and work with senior stakeholders to deliver robust continuity capabilities across locations including Manchester and Coventry.

Qualifications

• Deep understanding and experience of maintaining and developing Operational Resilience frameworks within retail banking.
• Strong background in business continuity, including IT recovery, cyber security, risk management, physical security and third-party resilience.
• Strong leadership skills with a proven track record of developing teams, influencing senior stakeholders and driving delivery.
• Excellent judgement, ownership and accountability in both BAU and incident situations.
• Ability to thrive in a fast-paced, evolving environment, working to tight deadlines and delivering pragmatic solutions.
• Strong understanding of PRA, FCA and other regulatory requirements, industry standards and best practice.
• Strong written and verbal communication skills, with the ability to simplify complex resilience, technology and risk matters for Executive and Board audiences.
• Experience producing Board, Committee and Executive-level papers, MI, dashboards and regulatory reporting.
• Strong governance and stakeholder management experience, including committee coordination, oversight forums and programme reporting.

Responsibilities

• Lead Operational Resilience governance activities including committee management and action tracking.
• Oversee regulatory reporting and programme oversight for resilience.
• Coordinate Crisis Management function and incident response meetings.
• Represent Operational Resilience across governance forums and report to senior stakeholders.
• Support development of high-quality reporting, MI and governance papers.
• Travel between Manchester and Coventry offices as part of a hybrid model.

Skills

Operational resilience

Leadership

Regulatory knowledge

Stakeholder management

Incident management

Business continuity

Cyber security understanding

Risk management

Communication

ServiceNow

Tools

ServiceNow

Job description

Our Chief Operating Office has an exciting opportunity for an experienced Senior Manager to join our Operational Resilience team.

The Operational Resilience Senior Manager, is responsible for leading the Group’s Operational Resilience Strategy and Framework, ensuring compliance with regulatory expectations and strengthening the Group’s ability to respond to disruption. It’s a key leadership role, driving a culture of resilience across the Group and helping to protect important business services while delivering good outcomes for customers and members.

The successful candidate will lead the ongoing development and implementation of the Operational Resilience Framework and Resilience Testing Strategy, ensuring alignment with regulatory requirements and industry best practice. They will drive a programme of activity to embed resilience capabilities across the organisation, working closely with stakeholders to enhance preparedness, strengthen controls and support continuous improvement.

Leading a team of Senior Analysts and working collaboratively with other Senior Managers within the Risk function, the role holder will represent Operational Resilience across governance forums and provide expert advice and challenge to senior stakeholders. They will support the Group Head of Operational Resilience and Crisis management in the coordination and development of high‑quality reporting, management information and governance papers that provide clear insight into resilience risks, performance and progress.

This role will also oversee Operational Resilience governance activities, including committee management, action tracking, regulatory reporting and programme oversight. It also supports the Group's Crisis Management function, including the coordination of operational response meetings (Bronze and Silver). The successful candidate will participate in the incident chair rota and play a key role in facilitating an effective response to operational disruptions.

This role can operate from either our Head Offices in Manchester or Binley in Coventry but as a Group role, travel to both locations will be required and a team-led hybrid working arrangement is in place with at least 2 days in the office required (mainly Coventry due to team location)

• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with enhanced contributions
• Private medical and health screenings
• Maternity, paternity and shared parental leave
• Life assurance (6 times annual salary)

We reserve the right to close this advert early if we receive a high volume of suitable applications.

For this role it’s essential you have:

• Deep understanding and experience of maintaining and developing Operational Resilience frameworks within retail banking.
• A strong background in business continuity, supported by a fundamental understanding of IT recovery and resilience, cyber security, risk management, physical security and third-party resilience.
• Strong leadership skills with a proven track record of developing teams, influencing senior stakeholders and driving delivery.
• Excellent judgement, ownership and accountability in both BAU and incident situations.
• Ability to thrive in a fast-paced, evolving environment, working to tight deadlines and delivering pragmatic solutions.
• Strong understanding of PRA, FCA and other regulatory requirements, industry standards and best practice.
• Strong written and verbal communication skills, with the ability to simplify complex resilience, technology and risk matters for Executive and Board audiences.
• Experience producing Board, Committee and Executive-level papers, MI, dashboards and regulatory reporting.
• Strong governance and stakeholder management experience, including committee coordination, oversight forums and programme reporting.

Experience in these areas would be helpful:

• Experience of using and administering ServiceNow, including workflow management, reporting, request fulfilment and governance processes.