Operational Resilience Senior Manager

Co-operative Bank plc; Coventry; Hybrid; GBP 60,000 - 98,000; Full time

Benefits offered by this job

Holiday allowance

Bonus

Pension

Private medical

Parental leave

Life insurance

Job summary

The Co-operative Bank is seeking an Senior Manager to lead the Operational Resilience team and drive the Group’s resilience strategy. You will coordinate governance, risk and regulatory reporting, shaping a culture of resilience across the business.

You will manage a team of Senior Analysts, collaborate with Risk colleagues, and contribute to incident response and crisis coordination while ensuring effective reporting to Exec and Board audiences.

Qualifications

• Deep understanding of maintaining and developing Operational Resilience frameworks, ideally within retail banking.
• Strong leadership skills with proven ability to develop teams and influence senior stakeholders.
• Experience producing Board, Committee and Executive-level papers, MI, dashboards and regulatory reporting.

Responsibilities

• Lead the Operational Resilience Strategy and Framework across the Group, ensuring regulatory alignment and strong disruption response.
• Embed resilience capabilities across the organisation through governance, reporting and programme oversight.
• Support Crisis Management and incident response coordination, including governance forums and committee management.

Skills

Operational resilience

Regulatory compliance

Leadership

Stakeholder management

Governance

Incident response

Risk management

Executive communication

Tools

ServiceNow

ERP tools

Job description

Our Chief Operating Office has an exciting opportunity for an experienced Senior Manager to join our Operational Resilience team.

The Operational Resilience Senior Manager, is responsible for leading the Group’s Operational Resilience Strategy and Framework, ensuring compliance with regulatory expectations and strengthening the Group’s ability to respond to disruption. It’s a key leadership role, driving a culture of resilience across the Group and helping to protect important business services while delivering good outcomes for customers and members.

The successful candidate will lead the ongoing development and implementation of the Operational Resilience Framework and Resilience Testing Strategy, ensuring alignment with regulatory requirements and industry best practice. They will drive a programme of activity to embed resilience capabilities across the organisation, working closely with stakeholders to enhance preparedness, strengthen controls and support continuous improvement.

Leading a team of Senior Analysts and working collaboratively with other Senior Managers within the Risk function, the role holder will represent Operational Resilience across governance forums and provide expert advice and challenge to senior stakeholders. They will support the Group Head of Operational Resilience and Crisis management in the coordination and development of high-quality reporting, management information and governance papers that provide clear insight into resilience risks, performance and progress.

This role will also oversee Operational Resilience governance activities, including committee management, action tracking, regulatory reporting and programme oversight.

The role also supports the Group's Crisis Management function, including the coordination of operational response meetings (Bronze and Silver). The successful candidate will participate in the incident chair rota and play a key role in facilitating an effective response to operational disruptions.

This role can operate from either our Head Offices in Manchester or Binley in Coventry but as a Group role, travel to both locations will be required and a team-led hybrid working arrangement is in place with at least 2 days in the office required (mainly Coventry due to team location)

• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with enhanced contributions
• Private medical and health screenings
• Maternity, paternity and shared parental leave
• Life assurance (6 times annual salary)

We reserve the right to close this advert early if we receive a high volume of suitable applications.

About you

For this role it’s essential you have:

• Deep understanding and experience of maintaining and developing Operational Resilience frameworks, ideally within retail banking.
• A strong background in business continuity, supported by a fundamental understanding of IT recovery and resilience, cyber security, risk management, physical security and third-party resilience.
• Strong leadership skills with a proven track record of developing teams, influencing senior stakeholders and driving delivery.
• Excellent judgement, ownership and accountability in both BAU and incident situations.
• Ability to thrive in a fast-paced, evolving environment, working to tight deadlines and delivering pragmatic solutions.
• Strong understanding of PRA, FCA and other regulatory requirements, industry standards and best practice.
• Strong written and verbal communication skills, with the ability to simplify complex resilience, technology and risk matters for Executive and Board audiences.
• Experience producing Board, Committee and Executive-level papers, MI, dashboards and regulatory reporting.
• Strong governance and stakeholder management experience, including committee coordination, oversight forums and programme reporting.

Experience in these areas would be helpful:

• Experience of using and administering ServiceNow, including workflow management, reporting, request fulfilment and governance processes.
• ServiceNow and ERP tools

About us

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Feedback

We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.

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