Operational Resilience & Incident Specialist

Homeprotect; Greater London; Hybrid; GBP 40.000 - 56.000; Vollzeit

Benefits dieser Stelle

Private healthcare

Flexible working

Pension plan

Staff discount

25 days annual leave + bank holidays

Zusammenfassung

Homeprotect is seeking an Operational Assurance professional to help keep the business running when things go wrong. You’ll support resilience frameworks, run or assist on incidents, and back up the Incident Manager with thorough documentation and timely actions.

You’ll work with regulators and teams across the business, applying risk and continuity practices to protect customers and ensure Consumer Duty compliance. Flexible working is offered.

Qualifikationen

• Experience in operational resilience, business continuity, incident or problem management, risk, compliance, or a related area.
• A working understanding of risk management and how controls work.
• Strong attention to detail and organised record keeping.
• Confident analysing data and spotting patterns in risk metrics and incident trends.
• Clear written and spoken communication with the ability to challenge constructively.
• Able to build good working relationships and juggle several priorities.

Aufgaben

• Support upkeep of resilience and business continuity frameworks in line with ISO 22301 and UK regulatory requirements.
• Refresh BIAs and BCPs and keep annual reviews on track.
• Plan and run continuity and scenario testing, recording outcomes and actions.
• Assist with Important Business Services mapping and impact tolerances.
• Coordinate reviews of third‑party continuity plans.
• Log and track resilience risks, issues and vulnerabilities until resolved.
• Contribute to annual self‑assessment.

Kenntnisse

Operational resilience

Business continuity

Incident management

Risk management

Data analysis

Communication

Stakeholder management

Jobbeschreibung

Homeprotect is seeking an Operational Assurance professional to help keep the business running when things go wrong. You’ll support resilience frameworks, run or assist on incidents, and back up the Incident Manager with thorough documentation and timely actions.

You’ll work with regulators and teams across the business, applying risk and continuity practices to protect customers and ensure Consumer Duty compliance. Flexible working is offered.