Operational Resilience Analyst

Boku; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in mobile-first payments solutions is seeking a Business Analyst to support their Operational Resilience initiatives. The role involves implementing resilience frameworks, facilitating workshops, and ensuring compliance with regulatory guidelines. Ideal candidates will possess strong analytical and communication skills, along with a keen attention to detail.

Qualifications

• Knowledge of Operational Resilience and/or DORA preferred.
• Experience in Business Continuity Management preferred.

Responsibilities

• Support Operational Resilience Manager with Digital and Operational Resilience initiatives.
• Facilitate workshops and deliver MI reporting to Senior Management.
• Coordinate activities related to the outsourcing lifecycle.

Skills

Analytical Skills

Communication

Attention to Detail

Time Management

Problem Solving

Facilitation

Tools

Microsoft Office Suite

Job description

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.

Responsible for supporting the Operational Resilience Manager with the delivery of Digital and Operational Resilience initiatives while managing ongoing resilience activities for several Boku entities. The successful candidate will provide Business Analysis support for the continued implementation of the company’s Digital and Operational Resilience Framework and the ongoing execution of resilience activities in line with Regulatory Guidelines.

Key Responsibilities

The Role will require supporting the Operational Resilience Manager and specific tasks will be assigned which may include the following responsibilities:

• Execution of various deliverables to further implement the Digital Operational Resilience Framework across Boku e.g. Refining and optimising existing policies, plans and procedures (in areas such as Risk Management, Incident Management, Business Continuity, Crisis Management, Third-Party Risk Management and Disaster Recovery), supporting the implementation of new technologies to strengthen how resilience activities are performed etc.
• Facilitation of cross-functional workshops with business stakeholders to execute resilience activities such as End-to-End Function Mapping, Business Impact Assessments, Impact Tolerance Setting and Risk Assessments.
• Delivering workshops to facilitate testing programme planning and overseeing the ongoing execution and reporting of testing as per the test schedule and remediation of gaps / vulnerabilities identified.
• Collating MI reporting from various business stakeholders on a quarterly basis to ensure effective reporting on resilience levels of Critical Functions to Senior Management and Board of Directors.
• Coordinating the activities of Contract Owners in terms of activities related to the outsourcing lifecycle – Issuing Due Dilligence Questionnaires, performing third-party risk assessments, ensuring contracts are reviewed against required resilience provisions in line with regulations.
• Performing review of regulations in specific jurisdictions where required to ensure regulatory requirements are clearly understood and documented.
• Preparing documentation to facilitate i) status reporting on specific projects and ii) regular reporting to Senior Management and Board of Directors at Committee Meetings.
• Participation in the internal / external audits and inspections as required.
• Attending industry events to keep abreast of developments in relation to regulations such as DORA.

Key Skills and Competencies

• Excellent analytical skills.
• Microsoft Office Suite – Excel, PowerPoint and Word.
• Strong written and verbal communications skills to articulate complex concepts in simple terms.
• Ability to facilitate workshops to ensure meaningful and influential discussions.
• Strong attention to detail.
• Strong time management skills and ability to meet tight deadlines.
• Results focused and able to see deliverables through to completion.
• Strong problem-solving skills.
• Willing to learn and take on responsibility.
• Knowledge of Operational Resilience and/or DORA and/or similar regulations (Preferred).
• Knowledge of Operational Risk Management and/or Business Continuity Management (Preferred).

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