Response Consultant - Operational Resilience (12 month FTC)

TN United Kingdom; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is looking for a Response Consultant to enhance operational resilience and crisis management. This full-time role involves developing incident management frameworks, leading crisis response efforts, and training team members. You will collaborate with stakeholders to ensure effective response capabilities and integrate findings into resilience practices. If you thrive in dynamic environments and possess strong communication and problem-solving skills, this is an exciting opportunity to make a significant impact in a collaborative team setting.

Qualifications

• Experience in crisis continuity and operational resilience.
• Ability to develop incident management frameworks and tools.

Responsibilities

• Manage and coordinate responses to major incidents and crises.
• Develop incident management processes and frameworks.

Skills

Crisis Management

Incident Management

Stakeholder Engagement

Problem Solving

Communication Skills

Job description

Role: Response Consultant - Operational Resilience (12 month FTC)

Location: London - Hybrid

Position: Full time, fixed term contract

We are seeking an experienced Crisis Continuity professional to manage and coordinate responses to major incidents. Your role will involve ensuring our response capabilities are effective, rehearsed, and integrated across disciplines and service providers.

Operational resilience and crisis management are vital to our functioning as an insurance company. You will focus on embedding and enhancing incident, crisis response, and scenario testing capabilities, collaborating with stakeholders and partners.

Our team is collaborative and inclusive, aiming to elevate each member and contribute to our resilience framework.

About The Job

Responsibilities include:

• Developing and managing incident management frameworks, tools, and methodologies aligned with market practices, regulations, and business needs.
• Leading incident assessment and response, escalating issues, and facilitating crisis team operations.
• Training crisis team members and conducting cross-business awareness and training activities.
• Facilitating scenario tests across the organization and integrating findings into resilience frameworks.
• Monitoring metrics to evaluate response capabilities and identifying resilience vulnerabilities for remediation.
• Developing incident management processes for third-party dependencies and coordinating with suppliers and partners.
• Drafting post-incident and exercise reports to capture lessons learned and improvements.
• Managing crisis communications and maintaining business continuity and resilience policies and standards.
• Building stakeholder relationships and supporting effective response to operational threats and incidents.
• Ensuring impact tolerances are supported by appropriate recovery objectives.
• Maturing tools, practices, and capabilities for continual improvement and alignment with industry and regulatory standards.

This role reports to the Head of Operational Resilience and involves close collaboration with senior stakeholders, operational teams, and service providers to monitor, resolve issues, and enhance resilience capabilities.

Ideal Candidate Traits

• Ability to thrive in fast-paced, dynamic environments and influence outcomes
• Passion for personal and professional development
• Comfort with accountability, challenge, and continuous improvement
• Strong communication skills for conveying complex messages simply
• Experience translating regulatory and business requirements into practical frameworks
• Excellent problem-solving and influencing skills