Operational Resilience Analyst

Quilter; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Quilter is seeking a dedicated professional for the operational resilience function. This role involves assessing operational risks, collaborating across teams, and enhancing resilience measures. Ideal candidates will have strong analytical skills, experience in financial services, and the ability to communicate effectively across all levels. Join us in ensuring our business remains resilient and accountable.

Benefits

182 hours holiday (26 days)

Quilter Incentive Scheme

Non-contributory pension scheme

Private Medical Insurance

Life Assurance (4x salary)

Income Protection (75% of salary)

Qualifications

• Demonstrable understanding of operational resilience in financial services.
• Experience with large data sets and associated technologies.
• Ability to negotiate and influence stakeholders.

Responsibilities

• Advise on the adoption of operational resilience frameworks.
• Conduct analyses to quantify resilience of business processes.
• Produce detailed reports for incident reviews.

Skills

Operational resilience concepts

Data analysis

Collaboration skills

Communication skills

Problem-solving skills

Tools

Microsoft Teams

Microsoft Excel

Microsoft Word

Job description

About the Business Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK’s best wealth manager for clients and their advisers. Quilter oversees £116.2 billion in customer investments (as 30 September 2024). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.

Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.

High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning.

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve.

Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us! About the Role

Level: Level 4

Department: Security & Property Services

Location: Southampton or London

Contract type: Permanent, Full Time

Non-Regulated

You will be responsible for representing the Quilter operational resilience function, collaborating across the company to assess and quantify operational resilience risk and embed remediation measures to ensure that ongoing business as usual is resilient and accountable. This includes working with the Quilter Crisis Management Centre (CMC) to assess the impact of disruptive events and formulate a plausible schedule of testing and remediation.

Responsibilities include:

• Advising on the adoption of the Quilter operational resilience framework and methodologies across the business

• Conduct analyses that quantify the resilience of individual business processes, technology and third parties.

• Provide recommendations and approaches toward improving operational resilience, both tactically and strategically.

• Assist the Group Head of Operational Resilience in the development of compliance, reporting and support to corporate governance forums.

• Work with the CMC to design and deliver severe but plausible exercise scenarios that test resilience.

• Work with other teams to ensure that operational resilience and business continuity is reviewed, tested, and maintained as business as usual.

• Produce detailed and accurate written reports for the benefit of incident review, reporting to regulators and implementing corporate learning and best practice.

• Excellent knowledge of Microsoft IT systems such as Teams, Excel and Word.

About You

Key skills and experience

• Demonstrable understanding of operational or business resilience concepts, as distinct from business continuity, in financial services or other complex regulated industries.

• Experience with analysing large data sets, and with working with the associated technologies to do so.

• Experience of working and delivering in a complex, federated organisation

• Act with integrity, due skill, care, and diligence.

• Good collaboration skills as the role requires collaboration with peers across the organisation.

• Outstanding inter-personal skills to create effective and enduring relationships with internal and external stakeholders for the benefit of the Quilter.

• Ability to negotiate and influence colleagues and stakeholders across levels of seniority.

• Excellent verbal and written communication skills.

• Able to demonstrate innovative thinking and sound problem-solving skills.

• Able to work independently or a part of a wider team within a fast-paced environment.

• High levels of self-motivation and dedication to task delivery.

#LI-KH1 #Quilter

Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

Holiday: 182 hours (26 days)

Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.

Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.

Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.

Life Assurance: 4x your salary.

Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.

Healthcare Cash Plan: Jersey employees only

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.