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Quilter is seeking a dedicated professional for the operational resilience function. This role involves assessing operational risks, collaborating across teams, and enhancing resilience measures. Ideal candidates will have strong analytical skills, experience in financial services, and the ability to communicate effectively across all levels. Join us in ensuring our business remains resilient and accountable.
Level: Level 4
Department: Security & Property Services
Location: Southampton or London
Contract type: Permanent, Full Time
Non-Regulated
You will be responsible for representing the Quilter operational resilience function, collaborating across the company to assess and quantify operational resilience risk and embed remediation measures to ensure that ongoing business as usual is resilient and accountable. This includes working with the Quilter Crisis Management Centre (CMC) to assess the impact of disruptive events and formulate a plausible schedule of testing and remediation.
Responsibilities include:
Advising on the adoption of the Quilter operational resilience framework and methodologies across the business
Conduct analyses that quantify the resilience of individual business processes, technology and third parties.
Provide recommendations and approaches toward improving operational resilience, both tactically and strategically.
Assist the Group Head of Operational Resilience in the development of compliance, reporting and support to corporate governance forums.
Work with the CMC to design and deliver severe but plausible exercise scenarios that test resilience.
Work with other teams to ensure that operational resilience and business continuity is reviewed, tested, and maintained as business as usual.
Produce detailed and accurate written reports for the benefit of incident review, reporting to regulators and implementing corporate learning and best practice.
Excellent knowledge of Microsoft IT systems such as Teams, Excel and Word.
Key skills and experience
Demonstrable understanding of operational or business resilience concepts, as distinct from business continuity, in financial services or other complex regulated industries.
Experience with analysing large data sets, and with working with the associated technologies to do so.
Experience of working and delivering in a complex, federated organisation
Act with integrity, due skill, care, and diligence.
Good collaboration skills as the role requires collaboration with peers across the organisation.
Outstanding inter-personal skills to create effective and enduring relationships with internal and external stakeholders for the benefit of the Quilter.
Ability to negotiate and influence colleagues and stakeholders across levels of seniority.
Excellent verbal and written communication skills.
Able to demonstrate innovative thinking and sound problem-solving skills.
Able to work independently or a part of a wider team within a fast-paced environment.
High levels of self-motivation and dedication to task delivery.
#LI-KH1 #Quilter
Inclusion & Diversity
We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.
Values
Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.
Core Benefits
Holiday: 182 hours (26 days)
Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.
Life Assurance: 4x your salary.
Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.
Healthcare Cash Plan: Jersey employees only
In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.