Operational Readiness Lead — Service Transition Expert

DXC Technology; Farnborough; On-site; GBP 70,000 - 90,000; Full time

Job summary

DXC Technology is seeking an Operational Readiness Lead in Farnborough (onsite 5 days per week) to bridge project delivery, service management and operations, ensuring readiness activities are completed before go‑live.

You will lead ORR, define OAT requirements, coordinate knowledge transfer, manage risks, and report readiness status to senior stakeholders while supporting ITIL/ITSM practices.

Qualifications

• Strong understanding of ITIL principles and frameworks.
• Experience in IT Service Management (ITSM) and Service Transition processes.
• Experience managing operational readiness or service transition activities.
• Excellent stakeholder management and communication skills.
• Experience working with infrastructure, cloud, application, and support teams.
• Strong risk management and problem-solving capabilities.
• Ability to coordinate multiple projects and priorities simultaneously.

Responsibilities

• Lead Operational Readiness Reviews (ORR) for new and updated services.
• Develop and maintain operational readiness frameworks, processes, and governance.
• Ensure all operational acceptance criteria are met before service go-live.
• Coordinate service transition activities across project and operational teams.
• Act as the operational readiness authority for project deployments.
• Define and maintain Operational Acceptance Testing (OAT) requirements.
• Facilitate readiness assessments and go-live reviews.
• Identify and manage operational risks, issues, and dependencies.
• Ensure service support requirements are documented and approved.
• Ensure support documentation, runbooks, and knowledge articles are created and maintained.
• Coordinate knowledge transfer sessions between delivery and support teams.
• Verify service desk and resolver groups have the information required to support the service.

Skills

ITIL

ITSM

Service Transition

Stakeholder Mgmt

Cloud & Infra

Risk Management

Project Coordination

Job description

DXC Technology is seeking an Operational Readiness Lead in Farnborough (onsite 5 days per week) to bridge project delivery, service management and operations, ensuring readiness activities are completed before go‑live.

You will lead ORR, define OAT requirements, coordinate knowledge transfer, manage risks, and report readiness status to senior stakeholders while supporting ITIL/ITSM practices.