Service Readiness & Go-Live Lead

DXC Technology Inc.; Farnborough; On-site; GBP 60,000 - 75,000; Full time

Job summary

DXC Technology Inc. is seeking an IT Service Operational Readiness Lead located in Farnborough, England. The successful candidate will ensure new or modified IT services are ready for deployment into live environments by coordinating operational readiness activities while collaborating closely with project and support teams.

Key qualifications include strong experience in IT Service Management, a solid understanding of ITIL frameworks, and excellent communication skills. This role is essential for minimizing operational incidents and supporting the continuous improvement of IT services.

Qualifications

• 5+ years’ experience in IT Service Management (ITSM) and Service Transition processes.
• Strong understanding of ITIL principles and frameworks.
• Excellent stakeholder management and communication skills.

Responsibilities

• Coordinate operational readiness for new and updated services.
• Develop operational readiness frameworks and governance.
• Ensure all acceptance criteria are met prior to service go-live.

Skills

IT Service Management (ITSM)

Stakeholder management

Risk management

Communication

Multi-project coordination

Education

ITIL Foundation or higher certification

Project Management qualifications (PRINCE2, Agile, PMP)

Tools

ServiceNow

Job description

DXC Technology Inc. is seeking an IT Service Operational Readiness Lead located in Farnborough, England. The successful candidate will ensure new or modified IT services are ready for deployment into live environments by coordinating operational readiness activities while collaborating closely with project and support teams.

Key qualifications include strong experience in IT Service Management, a solid understanding of ITIL frameworks, and excellent communication skills. This role is essential for minimizing operational incidents and supporting the continuous improvement of IT services.