Operational Readiness Lead - Change & Compliance

HSBC Holdings plc; Birmingham; Sur place; GBP 65 000 - 90 000; Plein temps

Résumé du poste

HSBC Holdings plc is seeking an experienced Operations Readiness Manager for a 6 month secondment to drive end-to-end readiness initiatives. The role focuses on regulatory alignment, policy interpretation, and cross-functional collaboration with Customer Support and Learning teams.

You will own project plans, assess impacts, manage risks, and report progress while engaging senior stakeholders and governance bodies. This is a strategic role in a complex banking environment.

Qualifications

• Experience in managing or delivering operational change within a complex service or operational environment.
• Strong negotiation and influencing skills with the ability to drive alignment and secure stakeholder buy-in.
• Excellent written and verbal communication skills, confident in engaging a range of audiences including senior stakeholders.
• Strong planning and organisational skills with the ability to manage multiple priorities and deadlines.
• Comfortable leading working groups and presenting updates, risks, and recommendations in governance settings.
• Ability to interpret and translate regulatory or strategic direction into practical operational solutions.
• Demonstrated experience in risk and issue management, change control, and project delivery.
• A proactive, solution-focused approach and a strong sense of accountability.

Responsabilités

• Own and deliver end-to-end operational readiness initiatives across regulatory, policy and strategic priorities.
• Conduct robust operational impact assessments to define scope, manage risk and support informed decision-making.
• Develop and maintain project plans, milestones and progress reporting.
• Collaborate with Customer Support, supporting functions and cross-functional working groups to drive delivery and engagement.
• Identify and manage risks, issues and dependencies throughout implementation.
• Translate complex policies, regulations and FIMs into clear frontline guidance, updating operational procedures where required.
• Partner with Learning & Capability, Analytics and Cost Management teams to support training, measurement, post-implementation reviews and benefit realisation.

Connaissances

Operational change management

Stakeholder management

Negotiation

Governance

Project delivery

Regulatory interpretation

Communication

Risk & issue management

Description du poste

HSBC Holdings plc is seeking an experienced Operations Readiness Manager for a 6 month secondment to drive end-to-end readiness initiatives. The role focuses on regulatory alignment, policy interpretation, and cross-functional collaboration with Customer Support and Learning teams.

You will own project plans, assess impacts, manage risks, and report progress while engaging senior stakeholders and governance bodies. This is a strategic role in a complex banking environment.