Operational Readiness Manager - 6 Month Secondment

HSBC Holdings plc; Birmingham; On-site; GBP 65,000 - 90,000; Full time

Job summary

HSBC Holdings plc is seeking an experienced Operations Readiness Manager for a 6 month secondment to drive end-to-end readiness initiatives. The role focuses on regulatory alignment, policy interpretation, and cross-functional collaboration with Customer Support and Learning teams.

You will own project plans, assess impacts, manage risks, and report progress while engaging senior stakeholders and governance bodies. This is a strategic role in a complex banking environment.

Qualifications

• Experience in managing or delivering operational change within a complex service or operational environment.
• Strong negotiation and influencing skills with the ability to drive alignment and secure stakeholder buy-in.
• Excellent written and verbal communication skills, confident in engaging a range of audiences including senior stakeholders.
• Strong planning and organisational skills with the ability to manage multiple priorities and deadlines.
• Comfortable leading working groups and presenting updates, risks, and recommendations in governance settings.
• Ability to interpret and translate regulatory or strategic direction into practical operational solutions.
• Demonstrated experience in risk and issue management, change control, and project delivery.
• A proactive, solution-focused approach and a strong sense of accountability.

Responsibilities

• Own and deliver end-to-end operational readiness initiatives across regulatory, policy and strategic priorities.
• Conduct robust operational impact assessments to define scope, manage risk and support informed decision-making.
• Develop and maintain project plans, milestones and progress reporting.
• Collaborate with Customer Support, supporting functions and cross-functional working groups to drive delivery and engagement.
• Identify and manage risks, issues and dependencies throughout implementation.
• Translate complex policies, regulations and FIMs into clear frontline guidance, updating operational procedures where required.
• Partner with Learning & Capability, Analytics and Cost Management teams to support training, measurement, post-implementation reviews and benefit realisation.

Skills

Operational change management

Stakeholder management

Negotiation

Governance

Project delivery

Regulatory interpretation

Communication

Risk & issue management

Job description

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

We’re currently seeking an experienced professional to join our team on a 6 month Secondment in the role of Operations Readiness Manager.

As the Operational Readiness Manager, you’ll be a key enabler in delivering operational change initiatives that protect our customers, support regulatory compliance, and drive forward our strategic priorities across Simple & Agile, Customer and Growth. You’ll be part of a team led by the Head of Operational Readiness, working under the leadership of an Operational Readiness Department Manager. This role will work collaboratively across the wider Customer Support function, which supports several cross lines of business.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you’ll:

• Own and deliver end-to-end operational readiness initiatives across regulatory, policy and strategic priorities
• Conduct robust operational impact assessments to define scope, manage risk and support informed decision-making
• Develop and maintain project plans, milestones and progress reporting
• Collaborate with Customer Support, supporting functions and cross-functional working groups to drive delivery and engagement
• Identify and manage risks, issues and dependencies throughout implementation
• Translate complex policies, regulations and FIMs into clear frontline guidance, updating operational procedures where required
• Partner with Learning & Capability, Analytics and Cost Management teams to support training, measurement, post-implementation reviews and benefit realisation

To be successful in this role you should meet the following requirements:

• Experience in managing or delivering operational change within a complex service or operational environment
• Strong negotiation and influencing skills with the ability to drive alignment and secure stakeholder buy-in
• Excellent written and verbal communication skills, confident in engaging a range of audiences including senior stakeholders
• Strong planning and organisational skills with the ability to manage multiple priorities and deadlines
• Comfortable leading working groups and presenting updates, risks, and recommendations in governance settings
• Ability to interpret and translate regulatory or strategic direction into practical operational solutions
• Demonstrated experience in risk and issue management, change control, and project delivery
• A proactive, solution-focused approach and a strong sense of accountability

A zoom session will be held that will provide an overview of the role:

Wednesday 28th October 2026 10am-10:45am

https://hsbc.zoom.us/j/99039808158?pwd=gshab6hMKl7NEiogc5MXfKnN8Wh174.1&from=addon

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [e-mail].