Operational Performance Manager - South West

Serco Group; England; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

6% pension

25 days annual leave

Life assurance 2x annual salary

Professional subscription

Single private medical cover

Hybrid/flexible working

Job summary

VIVO Defence Services, a JV between Serco and EQUANS, seeks a Performance Manager to drive operational excellence for the BE South West contract. The role links Operational Insight with delivery teams, turning data into actionable improvements while supporting governance and client reporting.

You will coordinate performance cycles, manage risks and opportunities, and lead improvement actions across a multi-stakeholder environment. A commercially aware, analytical professional will thrive here.

Qualifications

• Degree or equivalent experience in business/ops/perf management.
• Experience managing operational performance with KPIs in multi stakeholder settings.
• Strong reporting and communication skills for senior leaders.

Responsibilities

• Coordinate performance activity across the contract and report monthly/quarterly.
• Prepare high-quality management packs and customer submissions under fixed deadlines.
• Lead continuous improvement initiatives and recovery plans.
• Provide insights on billable works performance and governance of commitments.
• Collaborate with operational teams, DIO representatives and senior stakeholders.

Skills

Performance management

Stakeholder management

Reporting & analytics

Data-driven decision making

Excel

PowerPoint

Education

Degree in business/operations/performance management

Qualification in performance management / continuous improvement (advantage)

Tools

Microsoft Excel

PowerPoint

Reporting tools

Job description

VIVO Defence Services, a JV between Serco and EQUANS, seeks a Performance Manager to drive operational excellence for the BE South West contract. The role links Operational Insight with delivery teams, turning data into actionable improvements while supporting governance and client reporting.

You will coordinate performance cycles, manage risks and opportunities, and lead improvement actions across a multi-stakeholder environment. A commercially aware, analytical professional will thrive here.