Performance Manager

Serco Group; England; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

6% pension

25 days annual leave

Life assurance 2x annual salary

Professional subscription

Single private medical cover

Hybrid/flexible working

Job summary

VIVO Defence Services, a JV between Serco and EQUANS, seeks a Performance Manager to drive operational excellence for the BE South West contract. The role links Operational Insight with delivery teams, turning data into actionable improvements while supporting governance and client reporting.

You will coordinate performance cycles, manage risks and opportunities, and lead improvement actions across a multi-stakeholder environment. A commercially aware, analytical professional will thrive here.

Qualifications

• Degree or equivalent experience in business/ops/perf management.
• Experience managing operational performance with KPIs in multi stakeholder settings.
• Strong reporting and communication skills for senior leaders.

Responsibilities

• Coordinate performance activity across the contract and report monthly/quarterly.
• Prepare high-quality management packs and customer submissions under fixed deadlines.
• Lead continuous improvement initiatives and recovery plans.
• Provide insights on billable works performance and governance of commitments.
• Collaborate with operational teams, DIO representatives and senior stakeholders.

Skills

Performance management

Stakeholder management

Reporting & analytics

Data-driven decision making

Excel

PowerPoint

Education

Degree in business/operations/performance management

Qualification in performance management / continuous improvement (advantage)

Tools

Microsoft Excel

PowerPoint

Reporting tools

Job description

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VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: Home based, to cover the South West region, from Gloucester to the South Coast.

Permanent, Full time

Join us as a Performance Manager and play a pivotal role in driving operational excellence across the BE South West contract. This is a highly visible position where you'll be responsible for turning performance insight into meaningful action, ensuring service delivery meets contractual commitments and customer expectations. Working closely with operational teams, senior leaders, DIO representatives and specialist support functions, you'll coordinate performance activity, identify risks and opportunities, and drive accountability across the contract.

You'll act as the key link between Operational Insight and delivery teams, translating complex performance data into clear priorities and practical actions. From coordinating monthly and quarterly customer reporting, supporting contract governance and performance meetings, and leading continuous improvement initiatives, to providing insight on billable works performance, you'll ensure the organisation has a clear understanding of operational performance and the actions required to achieve successful outcomes.

This is an excellent opportunity for a commercially aware and analytically minded professional who enjoys working across multiple stakeholders, influencing positive change and making a measurable impact on service delivery. If you're passionate about performance improvement, data-driven decision making and building strong customer relationships, we'd love to hear from you.

What You'll Bring

You'll be degree qualified in business, operations, performance management or a related discipline, or able to demonstrate equivalent professional experience. A qualification in performance management, continuous improvement or project delivery would be advantageous.

You'll have proven experience of managing operational performance and delivering against challenging KPIs within a complex, multi-stakeholder environment. You'll be confident compiling high-quality performance reports, management packs and customer submissions within fixed governance and reporting deadlines, and skilled at turning analysis and insight into clear operational actions and improvement priorities.

You'll bring experience of developing and coordinating recovery, rectification and continuous improvement plans, along with the ability to build productive relationships with senior stakeholders, customers and operational teams. Experience within Defence, facilities management, infrastructure or another regulated service environment would be beneficial, as would exposure to billable works or similar operational delivery processes.

You will possess strong performance management capability with the judgement to assess operational impact, identify risks and determine effective actions. Your written communication and presentation skills will enable you to produce clear, accurate and engaging reports for senior leaders and customers, while your stakeholder management skills will help you influence, challenge constructively and drive accountability across the business.

A strong organiser, you'll be comfortable managing multiple reporting cycles and priorities simultaneously while maintaining exceptional attention to detail. You'll have a solid working knowledge of Microsoft Excel, PowerPoint and reporting tools, together with a practical understanding of continuous improvement methodologies, benefits tracking and performance recovery.

Most importantly, you'll be operationally focused, evidence-led and committed to delivering results. You'll thrive in a collaborative environment, demonstrate credibility with stakeholders at all levels and bring the confidence to challenge performance constructively while maintaining momentum and focus on achieving successful outcomes.

What We Offer

• 6% employee matched pension contribution
• 25 days annual leave
• Life assurance 2x annual salary
• 1x professional subscription per year
• Single private medical cover

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.