Operational Governance Senior Analyst

Polo; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working

Private health insurance

Life assurance

Income protection

Enhanced pension contributions

Volunteer days

EV leasing scheme

Job summary

Polo is seeking an Operational Governance Senior Analyst to support the design, implementation and continuous improvement of the organisation's Operational Resilience framework, ensuring compliance with FCA/PRA and Lloyd's requirements.

You will help map Important Business Services, manage third-party risk, and support regulatory responses and audits across critical functions, with a focus on governance and resilience.

Qualifications

• Experience in operational risk, business continuity, operational resilience, or third-party risk management within insurance or financial services.
• Understanding of UK regulatory requirements (FCA/PRA) and outsourcing/third-party risk (SS2/21) is beneficial.
• Experience supporting framework implementation and governance processes.

Responsibilities

• Design, implement and continuously improve the Operational Resilience framework.
• Map Important Business Services and dependencies, including third parties.
• Track vulnerabilities, remedial actions and scenario testing across critical functions.
• Maintain compliance documentation and evidence for regulatory purposes.
• Assist with regulatory responses and audits (FCA/PRA/Lloyd's).
• Maintain resilience documentation, policies and annual self-assessment.
• Support the Operational Resilience Steering Group with papers and packs.

Skills

Operational risk

Business continuity

Operational resilience

Third-party risk

Stakeholder engagement

Regulatory understanding

Job description

Operational Governance Senior Analyst

Department: Managing Agency

Employment Type: Permanent

Location: London

Reporting To: Head of Operational Governance

Description

The Operational Governance Senior Analyst will support the design, implementation, and continuous improvement of the organisation's Operational Resilience framework, ensuring compliance with UK regulatory expectations (FCA/PRA) and Lloyd's market requirements, alongside supporting the outsourcing and third-party risk management framework across all critical third parties, in line with SS2/21.

The role will contribute to embedding resilience and robust third-party governance across important business services, third-party dependencies, and operational processes, ensuring the business can prevent, respond to, and recover from disruptions.

Key Responsibilities

• Support implementation and ongoing enhancement of the Operational Resilience framework in line with UK regulatory requirements and Lloyd's Principles.
• Assist in identifying and maintaining mapping of Important Business Services and key dependencies, including third parties, to ensure accuracy as the business evolves.
• Support key activities within the Operational Resilience cycle, including tracking of vulnerabilities / remedial actions and scenario testing across critical business functions.
• Maintain documentation and evidence to demonstrate regulatory compliance.
• Contribute to regulatory responses (FCA/PRA/Lloyd's) and audit activity.
• Maintenance of Operational Resilience framework and supporting documentation, including policies, logs and supporting production of the annual self-assessment.
• Support the Operational Resilience Steering Group, including preparation of papers and packs for review.
• Assist with onboarding of syndicates including review of target operating model and set up of third-party arrangements.
• Support the ongoing management of the outsourcing and third-party risk management framework, covering all critical third parties.
• Track and follow up on ongoing monitoring activity – including performance/SLA review, financial and operational resilience checks on providers, and renewal of due diligence.

Skills, Knowledge and Expertise

• Experience in operational risk, business continuity, operational resilience, or third-party risk management within insurance or financial services.
• Understanding of UK regulatory requirements (FCA/PRA Operational Resilience framework, SS1/21) and outsourcing/third-party risk requirements (SS2/21) would be beneficial.
• Experience supporting framework implementation and governance processes.
• Experience in process mapping and documentation.
• Excellent written and verbal communication skills.
• Ability to engage with stakeholders across all levels of the organisation.
• Demonstrates behaviours aligned to the PoloWorks PRIDE values:

• Pioneering – we don’t stand still
• Responsible – We do the right thing
• Inclusive – we all play a role
• Delivery Focused- we provide services we are proud of
• Empowering – we equip people to be their best

Key Competencies

Strong attention to detail and structured approach

Proactive and self-driven

Collaborative and able to influence stakeholders

Strong organisational and time management skills

Ability to manage multiple priorities in a fast-paced environment

Benefits

As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.

You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme and regular sports and social events.