Operational Governance Senior Analyst

PoloWorks; Cheltenham; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Discretionary annual bonus

Hybrid working

Private health insurance

Life assurance

Pension contributions

Volunteer days

EV leasing scheme

Job summary

PoloWorks is seeking an Operational Governance Senior Analyst in Cheltenham to design, implement, and continuously improve the organisation's Operational Resilience framework aligned with FCA/PRA expectations and Lloyd's requirements.

The role includes mapping important services, tracking vulnerabilities, and supporting outsourcing/third-party risk management across critical providers. Hybrid attendance at Cheltenham and periodic London office work are expected.

Qualifications

• Experience in operational risk, business continuity, operational resilience, or third-party risk management within insurance or financial services.
• Understanding of UK regulatory requirements (FCA/PRA) and outsourcing/third-party risk (SS2/21) is beneficial.
• Experience supporting framework implementation, governance, and regulatory responses.

Responsibilities

• Support design, implementation and enhancement of the Operational Resilience framework.
• Map Important Business Services and dependencies, including third parties.
• Track vulnerabilities and remedial actions and conduct scenario testing.
• Maintain documentation and evidence for regulatory compliance.
• Contribute to regulatory responses and audit activity.
• Support onboarding of syndicates and third-party arrangements.
• Assist with ongoing management of outsourcing and third-party risk framework.

Skills

Operational risk

Business continuity

Operational resilience

Third-party risk management

UK regulatory knowledge

Governance processes

Process mapping

Documentation

Stakeholder engagement

Communication

Job description

Department

Managing Agency

Location

Cheltenham (London office attendance may be required on a periodic basis)

Description

The Operational Governance Senior Analyst will support the design, implementation, and continuous improvement of the organisation's Operational Resilience framework, ensuring compliance with UK regulatory expectations (FCA/PRA) and Lloyd's market requirements, alongside supporting the outsourcing and third-party risk management framework across all critical third parties, in line with SS2/21.

Key Responsibilities

• Support implementation and ongoing enhancement of the Operational Resilience framework in line with UK regulatory requirements and Lloyd's Principles.


• Assist in identifying and maintaining mapping of Important Business Services and key dependencies, including third parties, to ensure accuracy as the business evolves.


• Support key activities within the Operational Resilience cycle, including tracking of vulnerabilities / remedial actions and scenario testing across critical business functions.


• Maintain documentation and evidence to demonstrate regulatory compliance.


• Contribute to regulatory responses (FCA/PRA/Lloyd's) and audit activity.


• Maintenance of Operational Resilience framework and supporting documentation, including policies, logs and supporting production of the annual self-assessment.


• Support the Operational Resilience Steering Group, including preparation of papers and packs for review.


• Assist with onboarding of syndicates including review of target operating model and set up of third-party arrangements.


• Support the ongoing management of the outsourcing and third-party risk management framework, covering all critical third parties.


• Track and follow up on ongoing monitoring activity – including performance/SLA review, financial and operational resilience checks on providers, and renewal of due diligence.

Skills, Knowledge And Expertise

• Experience in operational risk, business continuity, operational resilience, or third-party risk management within insurance or financial services.


• Understanding of UK regulatory requirements (FCA/PRA Operational Resilience framework, SS1/21) and outsourcing/third-party risk requirements (SS2/21) would be beneficial.


• Experience supporting framework implementation and governance processes.


• Experience in process mapping and documentation.


• Excellent written and verbal communication skills.


• Ability to engage with stakeholders across all levels of the organisation.

Demonstrates Behaviours Aligned To The PoloWorks PRIDE Values

• Pioneering – we don’t stand still


• Responsible – We do the right thing


• Inclusive – we all play a role


• Delivery Focused- we provide services we are proud of


• Empowering – we equip people to be their best

Key Competencies

• Strong attention to detail and structured approach


• Proactive and self-driven


• Collaborative and able to influence stakeholders


• Strong organisational and time management skills


• Ability to manage multiple priorities in a fast-paced environment

Benefits

• As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.


• You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.

Benefits Band 2