Project Support Officer

Polo; Cheltenham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Flexible working

Hybrid working

Life assurance

Income protection

Enhanced pension contributions

EV leasing scheme

Job summary

Polo in Cheltenham is seeking a Project Support Officer to join the PMO team on a permanent basis. You will manage day-to-day trackers, support reporting cycles and onboarding across allocated syndicates, while ensuring data integrity and documented governance.

A clear progression path into a PMO Analyst role is available for the right candidate. The role requires 2–3 years PMO experience, strong Excel skills, and familiarity with SharePoint.

Qualifications

• 2–3 years experience in PMO, Project Support Officer, Project Coordinator or similar project-based role.
• Strong Excel skills including formulas, pivot tables, data validation and conditional formatting.
• Good understanding of PMO processes including reporting, governance, RAID management, action tracking and documentation.
• Experience using SharePoint for document management, collaboration and version control.
• Ability to identify trends, data quality issues, risks and reporting discrepancies.

Responsibilities

• Maintain syndicate trackers and reporting tools, collate updates and quality check data submissions for RAG status, milestones and PMO reporting cycles.
• Act as first point of contact for workstream data queries, chase updates and identify data gaps or risks.
• Support onboarding by maintaining folder structures, templates, and document libraries with version control.
• Coordinate governance meetings by preparing agendas, pre-reads and meeting packs, providing project coordination support.
• Support PMO tool changes and admin activities as assigned.

Skills

Excel

SharePoint

Data quality

PMO processes

Governance

Tools

Power BI

Power Apps

Power Automate

Job description

Project Support Officer

Department: Project Management

Employment Type: Permanent

Location: Cheltenham

Reporting To: Senior PMO Analyst

Description

This is an exciting opportunity for an organised and proactive individual to join a growing PMO function within a regulated financial services environment, supporting Polo Works onboard and then running new insurance syndicates.

The Project Support Officer is the backbone of the PMO team, taking ownership of day-to-day tracker maintenance and administration, documentation and meeting administration across allocated syndicates while supporting PMO growth initiatives. Working closely with the Syndicate PM and wider PMO team, this role ensures data is accurate, documentation is up to date, and reporting cycles are supported effectively. This is a substantive coordination role requiring initiative, strong organisation and the ability to manage competing priorities in a busy environment. For the right candidate, it also offers a clear progression pathway into a PMO Analyst role.

Key Responsibilities

Tracker maintenance and reporting support:

• Maintain syndicate trackers and reporting tool, collate updates and quality check data submissions to support accurate RAG status, milestone reporting, action tracking and weekly or monthly PMO reporting cycles.

Data quality and RAID awareness:

• Act as a first point of contact for workstream data queries, chase updates ahead of deadlines and develop the ability to identify and flag data gaps, inconsistencies, late submissions and risks or issues requiring attention.

Documentation, SharePoint and onboarding:

• Support syndicate onboarding by maintaining folder structures, tracker templates, onboarding packs, PMO document libraries, ensuring documents are version controlled, consistently filed and easy to locate.

Meeting, governance and coordination support:

• Coordinate governance meetings by preparing agendas, distributing pre-reads, compiling meeting packs while providing syndicate or project coordination support when required.

Supporting the PMO tool with Changes and admin activities that are assigned to you.

Skills, Knowledge and Expertise

2-3 Years experience working within a PMO, Project Support Officer, Project Coordinator or similar project based- role.

Strong Excel Skills, Inc Formulas, Pivot Tables, Data Validation and Conditional Formatting

Good understanding of PMO Processes, including reporting, Governance, RAID Management, action tracking and project documentation.

Experience analysing project trackers and producing management information reports.

Experience using SharePoint for document management, collaboration and version control.

Ability to identify trends, data quality issues, risk and reporting discrepancies.
Demonstrates behaviours aligned to the PoloWorks PRIDE values:

• Pioneering – we don’t stand still
• Responsible – We do the right thing
• Inclusive – we all play a role
• Delivery Focused- we provide services we are proud of
• Empowering – we equip people to be their best

Desirable Skills

Working knowledge of Prince2, Agile or Waterfall

Experience using Power BI to create or maintain reports and dashboards

Exposure to Microsoft Power Apps and Power Automate would be advantageous.

Benefits

As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.

You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.

Benefits Band 1