Senior Quality Assurance Analyst

PoloWorks; Cheltenham; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Flexible hybrid working

Life assurance

Income protection

Enhanced pension contributions

Maternity and paternity pay

Employee volunteering days

EV leasing scheme

Employee assistance programme with ret

Job summary

PoloWorks is seeking a Senior Quality Assurance Analyst for its Underwriting Services team in Cheltenham. You will ensure accurate, compliant delivery of underwriting services through QA, QC and audit activities, reviewing processes and data, and guiding teams to strengthen quality controls.

You will partner with operations and clients to drive best practices, promote quality, and deliver actionable insights that improve service accuracy and efficiency across London Market clients.

Qualifications

• Experience in QA, QC, audit within the insurance sector.
• Knowledge of underwriting processes and data.
• Ability to identify trends, risks and implement improvements.

Responsibilities

• Conduct QA and QC reviews across underwriting operations.
• Review underwriting transactions for accuracy and adherence to requirements.
• Identify trends, recurring issues, control weaknesses and risks.
• Investigate discrepancies in premiums, limits, deductions and data.
• Produce quality reporting, metrics and MI for stakeholders.
• Support root-cause analysis and corrective actions.
• Coach and train colleagues on quality standards and processes.
• Maintain and enhance quality controls and documentation.
• Act as a technical reference for quality matters and complex queries.
• Contribute to continuous improvement initiatives.

Skills

QA

Underwriting

Data analysis

Stakeholder management

Training

Job description

Description

We are looking for an experienced Senior Quality Assurance Analyst to join our Underwriting Services team. This is an excellent opportunity for a quality-focused insurance professional who is passionate about driving accuracy, continuous improvement, and operational excellence.

Department: Underwriting

Location: Cheltenham

Description

We are looking for an experienced Senior Quality Assurance Analyst to join our Underwriting Services team. This is an excellent opportunity for a quality-focused insurance professional who is passionate about driving accuracy, continuous improvement, and operational excellence.

As a key member of the team, you will be responsible for ensuring the accurate, consistent, and compliant delivery of underwriting services through quality assurance, quality control, and audit activities. You will review underwriting processes and data, identify trends and risks, support operational improvements, and help maintain high service standards across a range of London Market Insurance clients.

Working closely with operational teams, management, and client stakeholders, you will play a vital role in promoting best practice, strengthening quality controls, and providing technical guidance to colleagues.

Key Responsibilities

• Conduct quality assurance and quality control reviews across underwriting operations.
• Review underwriting transactions to ensure accuracy, completeness, and adherence to client and procedural requirements.
• Identify quality trends, recurring issues, control weaknesses, and operational risks.
• Investigate discrepancies relating to premiums, limits, deductions, and other underwriting data.
• Produce quality reporting, management information, and performance metrics.
• Support root cause analysis and drive corrective and preventative actions.
• Provide coaching, training, and technical guidance to colleagues.
• Maintain and enhance quality standards, operational controls, and procedural documentation.
• Act as a technical point of reference for quality-related matters and complex underwriting queries.
• Contribute to continuous improvement initiatives that enhance service quality, accuracy, and efficiency.

Skills, Knowledge And Expertise

• Experience working within the insurance sector, ideally within underwriting operations, delegated authority, or insurance processing environments.
• Previous experience in Quality Assurance, Quality Control, Audit, Compliance Monitoring, Technical Review, or Operational Excellence roles.
• Strong understanding of quality assurance methodologies, quality control principles, and operational governance.
• Proven ability to identify trends, analyse root causes, and implement corrective actions to improve quality and performance.
• Experience reviewing and interpreting underwriting documentation, insurance data, and operational processes.
• Strong analytical and problem-solving skills with the ability to investigate discrepancies and identify areas for improvement.
• Experience producing quality reporting, metrics, and management information to support business decision-making.
• Excellent attention to detail and a commitment to delivering accurate, high-quality outcomes.
• Strong stakeholder management and communication skills, with the ability to challenge constructively and influence positive change.
• Experience coaching, mentoring, or providing technical guidance to colleagues.
• Ability to manage multiple priorities and work effectively both independently and as part of a wider team.

Demonstrates Behaviours Aligned To The PoloWorks PRIDE Values

• Pioneering – we don’t stand still
• Responsible – We do the right thing
• Inclusive – we all play a role
• Delivery Focussed- we provide services we are proud of
• Empowering – we equip people to be their best

Desirable Skills & Experience

Understanding of London Market insurance operations.

Knowledge of underwriting data processing and associated controls.

Experience supporting audit activity, process reviews, or continuous improvement initiatives.

Familiarity with identifying control weaknesses, operational risks, and process inefficiencies.

Professional insurance qualifications, or willingness to work towards CII qualifications.

Benefits

As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay. You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel. Benefits Band 1