Operational Excellence Lead – Performance & Improvements

Telent Technology Services Ltd; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Telent Technology Services Ltd in London is seeking a Performance and Improvements Manager to lead operational excellence across the Fire Solutions Division, driving continuous improvement and challenging underperformance.

You will use data, dashboards, and strong leadership to deliver measurable efficiencies, improved quality, compliance, and customer satisfaction while embedding accountability and best practices across teams.

Qualifications

• Experience in operational performance and continuous improvement.
• Proven success in improving performance through structured programmes.
• Ability to manage underperformance and implement recovery plans.
• Strong analytical interpretation of performance data.

Responsibilities

• Lead the operational performance and continuous improvement strategy.
• Monitor KPIs, identify trends, risks, opportunities.
• Develop and implement targeted improvement plans for underperforming teams, contracts, or service areas.
• Drive accountability through robust performance management and evidence-based decision-making.
• Lead operational reviews, audits, and root cause investigations to identify and resolve recurring issues.
• Deliver continuous improvement initiatives that enhance efficiency, quality, compliance, customer experience, and financial performance.
• Develop performance dashboards and reporting for senior leadership.
• Support the implementation of new systems, processes, and operational best practices.
• Facilitate workshops and improvement projects using recognised continuous improvement methodologies.
• Build strong relationships with operational teams and senior stakeholders to influence positive change.
• Ensure lessons learned and best practice are shared across the organisation.

Skills

Analytical skills

Leadership

Communication

Project management

Coaching

Influencing

Job description

Telent Technology Services Ltd in London is seeking a Performance and Improvements Manager to lead operational excellence across the Fire Solutions Division, driving continuous improvement and challenging underperformance.

You will use data, dashboards, and strong leadership to deliver measurable efficiencies, improved quality, compliance, and customer satisfaction while embedding accountability and best practices across teams.