Operational Delivery Lead: Hands-On Team Leader

vandenrecycling; Lisburn; On-site; GBP 35,000 - 55,000; Full time

Job summary

Vanden Recycling in Lisburn seeks an Operational Delivery Team Lead to manage a portfolio of supplier and customer accounts while guiding the wider team’s delivery. The role blends hands-on account management with leadership across Operations / Service Delivery.

You will shape priorities, standards and workflows, staying close to customers and suppliers to influence day-to-day delivery and continuous improvement.

Qualifications

• Strong service delivery or operational experience.
• Ability to balance priorities and stay calm under pressure.
• Clear communication and ability to lead meetings.
• Willingness to step into problems and drive ownership.
• Proactive, organised approach to work.

Responsibilities

• Review daily and weekly priorities and help focus the team’s resources where they are most needed.
• Allocate or rebalance work when urgent customer, supplier, logistics, compliance or operational requirements arise.
• Act as the first point of escalation for routine BC queries and operational questions.
• Take initial ownership of minor supplier and customer concerns, resolving them where possible.
• Lead operational and team meetings, ensuring priorities, decisions and actions are clear.
• Maintain visibility of open actions and follow up where progress or standards are slipping.
• Coordinate issue resolution across Service Delivery, Logistics, Contracts, Compliance and other relevant teams.
• Help implement SOP updates, BC improvements and practical changes to working processes.
• Identify recurring issues, unnecessary handovers or gaps in ownership and recommend practical improvements.
• Promote consistent standards, clear communication and strong ownership across Service Delivery.

Skills

Service Delivery

Team coordination

Prioritisation

Communication

Problem solving

Ownership mindset

Conflict resolution

Job description

Vanden Recycling in Lisburn seeks an Operational Delivery Team Lead to manage a portfolio of supplier and customer accounts while guiding the wider team’s delivery. The role blends hands-on account management with leadership across Operations / Service Delivery.

You will shape priorities, standards and workflows, staying close to customers and suppliers to influence day-to-day delivery and continuous improvement.