Operational Data & Insight Lead (Hybrid)

DWP Digital; Newcastle upon Tyne; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Civil service pension

Hybrid working model

Generous holidays

Professional development

Job summary

DWP Digital in the UK is seeking an Operational Management Information Developer to shape services with data and insight. You will build high-quality management information, dashboards and analytical products using Power BI and SQL, and work with senior stakeholders to drive improvements across Working Age services.

You will join the Working Age Data and Performance Team in the Digital Transformation Group, with hybrid working (40% at home, 60% in a hub) and a competitive Civil Service package

Qualifications

• Strong analytical skills with the ability to interpret and analyse complex operational data.
• Proven leadership skills with the ability to collaborate, influence stakeholders and drive positive outcomes through data-led insight.
• Experience leading change and service improvement, taking projects from concept to delivery while influencing others to achieve objectives.
• Strong decision-making skills with the ability to interpret complex data, apply sound judgement and make evidence-based recommendations.
• Excellent written and verbal communication skills, with confidence presenting complex findings and recommendations to senior leaders.
• Experience using SQL or similar data manipulation tools, version control such as Git, and Power BI or similar visualisation software.

Responsibilities

• As an Operational Management Information Developer, you will play a key role in using data and insight to help shape services that support millions of customers across the UK.
• You'll work in our Working Age Data and Performance Team - at the heart of DWP's Digital Transformation Group - providing analysis and performance reporting that drive continuous improvement across Working Age services.
• You'll develop high-quality management information, dashboards and analytical products using tools such as Power BI and SQL, transforming complex data into meaningful insights that support operational and strategic decision making.
• By combining data from multiple sources, you'll identify trends, measure performance and uncover opportunities to improve service delivery across Universal Credit and Labour Market services.
• You'll work with operational colleagues, digital teams and senior stakeholders, including Directors and Ministers, and influence decisions through evidence-based analysis. You'll lead analytical projects and communicate findings clearly to both technical and non-technical audiences.
• This is an exciting opportunity to join a high-profile team where your work will directly contribute to improving customer outcomes, increasing efficiency and supporting strategic priorities across the Department.

Skills

Analytical skills

Leadership

Change management

Decision making

Communication

Tools

SQL

Git

Power BI

Job description

DWP Digital in the UK is seeking an Operational Management Information Developer to shape services with data and insight. You will build high-quality management information, dashboards and analytical products using Power BI and SQL, and work with senior stakeholders to drive improvements across Working Age services.

You will join the Working Age Data and Performance Team in the Digital Transformation Group, with hybrid working (40% at home, 60% in a hub) and a competitive Civil Service package