Pathway Support

NHS Trust; Waingroves; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Development opportunities

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking an Outpatient Administration Officer to provide a professional outpatient reception and admin service. You will support health records, manage referrals, and maintain patient information across PAS systems with attention to governance standards.

The role requires effective communication with clinical and non-clinical staff, and may involve cross-site working across Derbyshire locations.

Qualifications

• Good written communication on application form.
• Ability to communicate across different staff groups, both verbally and in writing.
• Experience in patient-facing/customer service environment is desirable.

Responsibilities

• Record 18-week RTT end dates on SystmOne and Lorenzo.
• Scan and upload referrals to PAS/CITO, maintain document accuracy.
• Maintain and retrieve patient case notes; ensure proper storage and disposal.
• Sort and prepare records for scanning, ensure records are searchable across systems.
• Ensure compliance with information governance and data standards.

Skills

Written communication

Cross-team communication

Education

English & Maths at GCSE/O level

Job description

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 14,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

Armed Forces and Disability Confident guaranteed interview scheme

To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.

The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request.

If you are blind or visually impaired and require application material in an alternative format- such as Braille, large print, audio or accessible electronic formats oryou require support/adjustments with your application please contact the recruitment team on 01332 788466

The Trust is proud to be a signatory of the Care Leavers Covenant and is committed to supporting care-experienced people into employment.

Applicants who identify as a care leaver and who meet the essential criteria for the role, as detailed in the person specification, will be guaranteed an interview.

If you wish to be considered under this scheme, please indicate this within your application.

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for;

Job overview

The Outpatient Administration Officer provides a professional, courteous and efficient outpatient reception and administrative service, supporting the effective delivery of patient care. Working closely with multidisciplinary teams, the post holder will communicate effectively with clinical and non-clinical staff, demonstrating initiative, tact and diplomacy to ensure a high-quality service.

The role includes supporting health records management functions, ensuring clinical records are accurately prepared and maintained to support outpatient activity. The post holder will be responsible for maintaining the accuracy of patient information across a range of systems, including the scanning and management of referrals and clinical documentation.

A key aspect of the role is ensuring compliance with Referral to Treatment (RTT) standards, clinical coding requirements and information governance policies, supporting the Trust in achieving national performance targets and Payment by Results requirements. The post holder will also contribute to the effective management, retention and disposal of patient records, ensuring compliance with legislative and organisational standards.

A UK driving licence or other means of transport will be required for this post.

Main duties of the job

• Ensure 18-week Referral to Treatment (RTT) end dates are accurately recorded on SystmOne and Lorenzo.
• Scan and upload new patient referrals to CITO, maintaining the accuracy of documentation on the Patient Administration System (PAS).
• Retrieve, file and track patient case notes, ensuring records are available and correctly recorded when transferred between departments.
• Prepare and maintain case notes in accordance with Trust policies, including sorting documentation and preparing records for scanning and electronic storage.
• Review case note attendance histories and patient record status to support the appropriate retention, storage, merging or destruction of records.
• Respond to telephone and face-to-face enquiries in a professional and timely manner.
• Support the efficient management of patient records to ensure information can be accurately identified and retrieved when required.
• Undertake cross-site working across Derbyshire community locations as required to meet service needs.

Closing date of applications: 11 November 2026

Interview date: 25 November 2026

Working for our organisation

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Detailed job description and main responsibilities

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person specification

• Good written communication on application form
• Demonstrates the experience and ability to communicate across different staff groups both verbally and in a written form
• Demonstrates a good standard of education in English and Maths (O Level, GCSE) (2)
• Demonstrates experience in a patient facing/customer service environment

Admin office experience

• Demonstrates experience working with a team as well as undertaking tasks on their own
• Demonstrates experience making and receiving telephone calls and being a point of contact for customers/patients

Organisational skills

• Demonstrates experience and the ability to prioritise their own workload
• Demonstrates experience managing multiple tasks

Our Trust aims to provide the highest quality care to patients within Derbyshire and South East Staffordshire and we want the very best people to work with us.

Follow us on Twitter @UHDBTrust or find us on Facebook & LinkedIn - UHDBTrust

IMPORTANT INFORMATION

At UHDB , we offer different ways to work flexibly to each and every one of our colleagues, many of whom already work flexibly at all sites of the Trust.

For our roles we are open to discussing the possibility of part-time/ reduced hours/ compressed hours/ flexible start and finish times/ fixed/flexible shifts/annualised hours/ term time hours/ hybrid working – working partly in the trust/partly at home.

Why don’t you talk to us at interview about the flexibility you would like to explore and what it means to you, and we will discuss what’s possible for the job and team, and the opportunities we might be able to create together.

We can’t promise to give you exactly what you want, but we do promise to work with you to look at all the available options.

Most of our posts are subject to a DBS check, however having a criminal record will not necessarily bar you from obtaining a position. Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

All correspondence relating to your application will be sent to you via our trac.system account. Please ensure that you regularly check your emails; this includes junk/spam, as your security settings may not recognise the sender.

Anyone from outside of the UK (excluding from the Republic of Ireland) will need permission from UK Visas and Immigration (UKVI) to work in the UK and may also need entry clearance before travelling here.

UKVI is responsible for managing migration. To obtain a visa or entry clearance, you will need to meet certain requirements and demonstrate you have the right the work in the UK via:

• the points-based immigration system
• the EU settlement scheme
• eVisa

During the course of its employment activities, University Hospitals of Derby and Burton NHS Foundation Trust collects, stores and processes personal information about prospective, current and former staff.

Our Privacy Notice includes applicants, employees (and former employees), workers (including agency, casual, honorary and contracted staff), volunteers, trainees and those carrying out work experience – please refer to our Privacy Notice available on our Trust website: https://www.uhdb.nhs.uk/information-governance

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

We’d love to hear from you! If you have any questions about the role, team, or working environment, feel free to get in touch for an informal chat. Speaking with us before applying is completely optional, but it can help you decide if this opportunity is the right fit for you.