Operational Controller

Amey; Nottingham; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Competitive Salary

Career Growth Opportunities

Training and Development Programmes

Personal Development Opportunities

Company Pension Scheme

24 Days Annual Leave

Option to Purchase Additional Annual.

Flexible Benefits Package

Retail and Lifestyle Discounts

Two Paid Volunteering Days Every Year

Job summary

Amey are recruiting for an Operational Controller in Nottingham. The role coordinates daily highway maintenance activities, manages gang deployment, and ensures works align with programme, SLAs and contracts.

You will handle both planned and reactive works, including emergency response, in a 12-hour shift pattern (4 days on/4 off then 4 nights on/4 off). The position requires close liaison with Internal teams, the Client and external stakeholders, with reporting on performance and outputs.

Qualifications

• Competent in Microsoft Office suite for planning and reporting.
• Basic programming and scheduling of work to support operational delivery.
• Excellent communication with stakeholders and teams.
• Ability to work under pressure and make timely decisions.
• Strong attention to detail in labour, plant, and materials records.

Responsibilities

• Approve draft resource programmes to support operational planning.
• Manage daily gang activities against programme and liaise directly when needed.
• Ensure delivery aligns with timescales, SLAs and contractual requirements.
• Coordinate with Supervisors to handle on-site issues.
• Review suspended/rejected jobs and perform Level 1 checks on records.
• Produce daily/weekly reports on gang activity and performance.
• Schedule emergency and sub-24-hour works, including same-day activities.
• Liaise with Client and stakeholders; keep them updated on activity.
• Drive continuous improvement in service levels and cost efficiency.

Skills

Microsoft Office

Scheduling of work

Stakeholder liaison

Decision making under pressure

Attention to detail

High pace environment

Job description

Title: Operational Controller

Requisition ID: 11427

We have a fantastic opportunity for a permanent Operational Controller to join our team at EMROC in Nottingham (NG8 6PZ).

This position offers a competitive salary, inclusive of any applicable shift payments.

Amey delivers Highways Maintenance services in line with contractual requirements, ensuring the safe, efficient and compliant operation of the road network.

The Operational Controller plays a key role in coordinating daily maintenance activities, managing gang deployment, and ensuring works are delivered in line with programme, service level agreements and performance targets.

This role supports both planned and reactive works, including emergency response, and requires close liaison with internal teams, the Client and external stakeholders.

The standard hours of work are 12-hour shifts, following a 4 days on / 4 off, then 4 nights on / 4 off rotation.

What You'll Do

• Approve draft resource programmes to support effective operational planning.
• Manage daily activities of gangs against programme, including direct contact where required.
• Ensure delivery is aligned to agreed timescales, SLAs and contractual requirements.
• Coordinate with Supervisors in response to on-site or operational issues.
• Review suspended and rejected jobs within the Works Management System.
• Carry out Level 1 checks of completed jobs, ensuring accuracy of labour, plant, materials and photographic records.
• Produce daily and weekly reports on gang activity and operational performance.
• Schedule and coordinate emergency and sub-24-hour works, including same-day activities.
• Liaise with Supervisors and provide updates on performance.
• Review programme quality with Pre-Works Coordinators.
• Keep the Client updated on planned work activity.
• Liaise with Emergency Services where required.
• Maintain communication across all stakeholders to ensure daily performance targets are met.
• Deliver and support continuous improvement in service levels.
• Maximise productivity through reduction of wasted time, materials and operational costs.

Why Join Us?

At Amey, we don't just offer jobs, we offer opportunities to build fulfilling careers. As one of the top employers recognised by Investors in People, we are committed to your professional growth and wellbeing.

• Competitive Salary
• Career Growth Opportunities
• Training and Development Programmes
• Personal Development Opportunities
• Company Pension Scheme
• 24 Days Annual Leave (inclusive of bank holidays)
• Option to Purchase Additional Annual Leave
• Flexible Benefits Package
• Retail and Lifestyle Discounts
• Two Paid Volunteering Days Every Year

What You'll Bring

Skills

• Competent in Microsoft Office.
• Basic programming and scheduling of work.
• Excellent communication skills with the ability to liaise with stakeholders.
• Ability to work under pressure and make decisions.
• High attention to detail in handling and sharing operational information.
• Experience working in a fast-paced environment.

Experience

• Experience working on a Highways Maintenance contract.
• Detailed operational knowledge.
• Understanding of emergency and winter service operations.
• Experience of planning and coordination.

Behavioural Competencies

• Able to multi-task and prioritise effectively.
• Strong interpersonal and communication skills.
• Calm under pressure with the ability to make timely decisions.
• Analytical approach to improving operational and cost performance.
• Proactive with the ability to anticipate issues.
• Focused on delivery and ownership.
• Assertive with strong problem-solving skills.

If you're ready to play a key role in operational delivery and support the effective running of the highways network, we'd love to hear from you.

Application Guidance

At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, regardless of background, gender, race or personal circumstances.

As a Disability Confident Leader, we guarantee an interview to applicants with a disability who meet the minimum requirements for the role.

If you have any questions or require any adjustments during the recruitment process, please contact Chantal Hayes at [e-mail].