Operational Controller

Amey; Newton-le-Willows; On-site; GBP 40,000 - 54,000; Full time

Benefits offered by this job

Pension scheme

Annual leave 24 days

Flexible benefits

Two Social Impact Days

Job summary

Amey is recruiting for an Operational Controller in Newton-le-Willows to coordinate incident response on the strategic highway network. This site-based role operates on a rotating shift pattern, focusing on safe, efficient journeys and stakeholder communications.

You will work with a close-knit team to deploy crews, manage defects, and ensure continuity of service across 24-hour operations. This is a demanding but rewarding highway operation position.

Qualifications

• Experience leading teams in fast-paced operational settings.
• Strong communication with stakeholders and clients.
• Decisive decision-making under pressure.
• Good organisational and prioritisation skills.

Responsibilities

• Coordinating Incident Response Teams across the highway network.
• Deploying crews to accidents and incidents.
• Managing defects reported by inspectors and police.
• Serving as central communication link between operations and stakeholders.
• Supporting daily handovers to ensure continuity of service.
• Coordinating resource deployment and operational responses.
• Coordinating rolling road blocks and access arrangements as needed.
• Recording and communicating key operational information accurately.
• Supporting safe, responsive and customer-focused highways service.

Skills

Leadership

Stakeholder comms

Decision making

Organisation

Client management

Education

HNC/HND

Job description

Title: Operational Controller

Requisition ID: 12410

We have an exciting opportunity for an Operational Controller to join our Strategic Highways Area 7 team based in Newton-le-Willows, Warrington.

Working within a fast-paced operational environment, you will play a key role in coordinating incident response activities across the strategic road network, ensuring a safe and efficient service for road users and stakeholders alike.

This is a fully site-based role operating on a rotating shift pattern.

What will the role offer?

Working at Amey puts you at the centre of an inspiring expert team. You will have the opportunity to support critical highway operations, coordinating resources and responding to incidents that directly impact road user safety and network availability.

Hours of Work

• 12-hour shifts
• 4 days on, 4 days off
• 4 nights on, 4 days off
• Overtime opportunities available

What you will be doing

• Coordinating Incident Response Teams (IRT) across the strategic highway network
• Deploying crews to accidents, incidents and emergency situations
• Managing defects reported by inspectors, the police and other stakeholders
• Acting as a central point of communication between operational teams and stakeholders
• Supporting daily operational handovers to ensure continuity of service
• Managing resource deployment and operational responses
• Coordinating rolling road blocks and access arrangements where required
• Recording and communicating key operational information accurately
• Supporting the delivery of a safe, responsive and customer-focused highways service

Why Join Us?

This role offers the opportunity to be at the heart of an operation that delivers an instant response to major incidents and accidents, helping to keep the strategic road network safe and operational.

You’ll be joining a close-knit team of four Operational Controllers and one Manager, within a culture that is described as inclusive, collaborative and supportive.

We Want to Hear From You If You Have

• Experience within a fast-paced operational, highways, infrastructure or engineering environment
• Strong leadership and team management capabilities
• Excellent communication and stakeholder engagement skills
• The ability to make decisions confidently under pressure
• Strong organisational and prioritisation skills
• Experience managing client relationships and delivering customer-focused outcomes

Desirable Experience

• HNC/HND qualification or equivalent
• Working towards membership of a relevant professional institution
• Experience of bridge and highway structures
• Experience supporting inspection and maintenance projects
• Previous line management or supervisory experience
• Knowledge of highway inspection and maintenance regimes

Key Attributes

We Are Looking For Someone Who Is

• Confident and decisive
• A strong communicator
• Able to lead and influence others
• Collaborative and team-oriented
• Customer focused
• Calm and resilient under pressure

What We Can Offer

Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

Some Of Our Benefits Include

• Exceptional personal development, training and progression plans
• Generous pension scheme, with extra contributions from Amey
• 24 days annual leave, plus bank holidays
• Flexible benefits scheme
• Save with Amey discounts
• Family-friendly policies
• Membership of our Affinity Networks
• Two Social Impact Days each year

Additional Requirements

Successful applicants will be required to:

• Undertake a pre-employment medical assessment
• Complete a drug and alcohol screening test
• Work a rotating shift pattern including days, nights and weekends

About Amey

Who we are: Amey is a leading provider of engineering, operations and decarbonisation solutions for UK infrastructure.

What we do: We design, maintain and operate critical infrastructure that keeps communities connected, supports economic growth and improves everyday journeys.

To find out more visit our website: amey.co.uk/careers

Diversity and Inclusion

We constantly evolve how we work to reflect the different needs and backgrounds of our employees. We seek out the skills, joy and energy that often marginalised groups can bring to our teams and welcome applications from all suitably qualified candidates.

We are committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact Chantal Hayes at [e-mail] to discuss any access needs, reasonable adjustments or additional support you may require during the recruitment process.

We look forward to hearing from you.

Inspiring Impact Together