Operational Change Lead – Facilities & Projects

Iss; Greater London, Manchester; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

ISS is seeking a project professional with facilities management experience to manage operational change, mobilisations, and continuous improvement projects across the UK. The role supports integration into business-as-usual operations and is based in London or Manchester with hybrid working and travel to UK sites.

You will lead and deliver major change initiatives, maintain project plans and governance, and ensure lessons learned are embedded in future delivery.

Qualifications

• Experience delivering change or project initiatives within facilities management, workplace services or complex operational environments.
• Strong understanding of FM operations and the impact of change on service delivery and business-as-usual activities.
• Experience in project management, PMO or change management roles.
• Excellent stakeholder management, communication and facilitation skills.
• Ability to manage RAID processes, governance controls and structured reporting.
• Strong organisational skills with the ability to work independently and manage multiple priorities.

Responsibilities

• Lead and deliver operational change projects from initiation through to completion.
• Manage one major project alongside several smaller change initiatives.
• Support operational mobilisations, demobilisations and service implementation projects.
• Develop and maintain project plans, RAID logs, governance documentation and reporting.
• Conduct change impact assessments and identify risks, dependencies and mitigation actions.
• Coordinate project governance, stakeholder engagement activities and reporting cycles.
• Support cost reduction, revenue generation and continuous improvement projects.
• Lead post-implementation reviews and ensure lessons learned are embedded into future delivery.

Skills

Change management

Facilities management

PMO

Stakeholder management

RAID governance

Organisational skills

Independent working

Job description

ISS is seeking a project professional with facilities management experience to manage operational change, mobilisations, and continuous improvement projects across the UK. The role supports integration into business-as-usual operations and is based in London or Manchester with hybrid working and travel to UK sites.

You will lead and deliver major change initiatives, maintain project plans and governance, and ensure lessons learned are embedded in future delivery.