Facilities Change Delivery Lead

ISS Facilities Services; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

ISS Facilities Services seeks an experienced Operational Change Delivery Manager to join the PMO, leading major and minor change initiatives across a major UK facilities management account. The role is permanent with hybrid working, London or Manchester, and travel to sites across the UK.

You will manage change, mobilisations, service improvements and continuous improvement projects, building robust plans, RAID logs and governance while embedding lessons learned into BAU operations.

Qualifications

• Experience delivering change or project initiatives within facilities management or complex operational environments.
• Strong understanding of FM operations and the impact of change on service delivery and BAU.
• Experience in project management, PMO or change management roles.
• Excellent stakeholder management, communication and facilitation skills.

Responsibilities

• Lead and deliver operational change projects from initiation through to completion.
• Manage one major project alongside several smaller change initiatives.
• Support operational mobilisations, demobilisations and service implementation projects.
• Develop and maintain project plans, RAID logs, governance documentation and reporting.
• Conduct change impact assessments and identify risks, dependencies and mitigation actions.
• Coordinate project governance, stakeholder engagement activities and reporting cycles.
• Support cost reduction, revenue generation and continuous improvement projects.
• Lead post-implementation reviews and ensure lessons learned are embedded into future delivery.

Skills

Change management

PMO experience

Stakeholder management

Project planning

Risk management

Governance

Job description

ISS Facilities Services seeks an experienced Operational Change Delivery Manager to join the PMO, leading major and minor change initiatives across a major UK facilities management account. The role is permanent with hybrid working, London or Manchester, and travel to sites across the UK.

You will manage change, mobilisations, service improvements and continuous improvement projects, building robust plans, RAID logs and governance while embedding lessons learned into BAU operations.