Change Delivery Manager

ISS UK Limited; Royal Borough of Greenwich; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

ISS UK Limited seeks an experienced Operational Change Delivery Manager to join the PMO team, supporting delivery of operational change projects across a major UK facilities management account. This permanent role offers the chance to lead meaningful change initiatives that improve service delivery, efficiency and client experience.

Based in London or Manchester with hybrid working and travel to UK sites, the role requires excellence in project management, stakeholder engagement and governance.

Qualifications

• Experience delivering change or project initiatives in facilities management or complex operational environments.
• Strong understanding of FM operations and how change affects service delivery and BAU.
• Experience in PMO or change management roles.
• Excellent stakeholder management, communication and facilitation skills.
• Ability to manage RAID processes, governance controls and structured reporting.
• Strong organisational skills to work independently and handle multiple priorities.

Responsibilities

• Lead and deliver operational change projects from initiation through completion.
• Manage one major project plus several smaller change initiatives.
• Support mobilisations, demobilisations and service implementation projects.
• Develop and maintain project plans, RAID logs, governance documentation and reporting.
• Conduct change impact assessments and identify risks, dependencies and mitigations.
• Coordinate governance, stakeholder engagement and reporting cycles.
• Support cost reduction, revenue generation and continuous improvement projects.
• Lead post-implementation reviews and embed lessons learned into delivery.

Skills

PMO experience

Change management

Stakeholder management

Project management

Governance & reporting

Job description

We are seeking an experienced Operational Change Delivery Manager to join our PMO team, supporting the delivery of operational change projects across a major UK facilities management account. This is a newly created permanent position offering the opportunity to lead meaningful change initiatives that enhance service delivery, operational efficiency and client experience.

Job Description

We are looking for a project professional with facilities management experience who can successfully manage operational change, mobilisations, service improvements and continuous improvement projects while ensuring seamless integration into business-as-usual operations. The role can be based in London or Manchester with hybrid working and travel to sites across the UK.

Key Responsibilities

• Lead and deliver operational change projects from initiation through to completion.
• Manage one major project alongside several smaller change initiatives.
• Support operational mobilisations, demobilisations and service implementation projects.
• Develop and maintain project plans, RAID logs, governance documentation and reporting.
• Conduct change impact assessments and identify risks, dependencies and mitigation actions.
• Coordinate project governance, stakeholder engagement activities and reporting cycles.
• Support cost reduction, revenue generation and continuous improvement projects.
• Lead post-implementation reviews and ensure lessons learned are embedded into future delivery.

Professional and Personal Competencies/Qualifications

• Experience delivering change or project initiatives within facilities management, workplace services or complex operational environments.
• Strong understanding of FM operations and the impact of change on service delivery and business-as-usual activities.
• Experience in project management, PMO or change management roles.
• Excellent stakeholder management, communication and facilitation skills.
• Ability to manage RAID processes, governance controls and structured reporting.
• Strong organisational skills with the ability to work independently and manage multiple priorities.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.