Operational Change Lead

Som3; Ribble Valley; On-site; GBP 54,000 - 66,000; Full time

Job summary

Som3 is seeking an Operational Change Lead to bridge operational teams with group change functions, translating strategic IT change into practical implementations across SME environments. The role focuses on adoption, readiness and continuous improvement, spanning Software Delivery, Change, Product Management and Operations.

You will coordinate planning, embedding operational improvements, drive stakeholder engagement and support decision-making to deliver change with impact.

Qualifications

• Experience delivering change or transformation initiatives in an operational environment.
• Experience coordinating business readiness, implementation or operational change activities.
• Experience facilitating workshops, meetings and decision-making sessions.
• Experience working with Agile delivery environments.
• Experience supporting digital transformation and technology-enabled change.
• Experience using formal project delivery or change management methodologies.
• Continuous improvement experience such as Lean or Six Sigma (Green Belt beneficial).

Responsibilities

• Bridge operational teams and group change functions to implement IT/software changes.
• Coordinate planning, readiness and user adoption to realise project benefits.
• Drive stakeholder engagement and support decision-making across business units.
• Facilitate UAT planning with operational resources and ensure changes embed into operations.

Skills

Change management

Project delivery

Operational readiness

Stakeholder engagement

UAT coordination

Workshops facilitation

Digital transformation

Agile delivery

Lean/Six Sigma Green Belt

Education

Lean Six Sigma Green Belt

Job description

Operational Change Lead / Delivery Lead

£60k

Mainly remote, working with teams across the Birmingham / Leeds / Manchester region

Due to growth and an increase in change and project work, we are looking for someone to act as the bridge between operational teams and group change functions, helping to translate strategic and operational IT / Software change into practical implementation within the business

The Operational Change Lead plays a pivotal role in ensuring that change initiatives are successfully implemented, adopted and embedded across the Group's operational business units.

You will be accountable for helping the business realise the intended benefits of change through effective adoption, operational readiness and continuous improvement

This role spans Software Delivery, Change, Product Management and Operations

You will be responsible for

• Supporting business units in planning, coordinating and embedding operational improvements
• Helping leadership teams successfully deliver change alongside their day-to-day responsibilities.
• Driving stakeholder engagement, facilitating decision-making, coordinating business readiness and user acceptance testing activities,
• Supporting implementation planning and ensuring changes become embedded into day-to-day operations.
• Operational Readiness
• Change mobilisation and engagement
• Facilitating UAT in terms of operational resources

Your background

• Previous experience in a similar role in an SME is essential
• Experience delivering change, transformation or business improvement initiatives within an operational environment.
• Experience working directly with operational management teams and frontline services.
• Demonstrable project delivery or structured change management experience.
• Experience coordinating business readiness, implementation or operational change activities.
• Experience facilitating workshops, meetings and decision‑making sessions.
• Experience supporting digital transformation and technology‑enabled change.
• Experience using formal project delivery or change management methodologies.
• Continuous improvement experience such as Lean or Six Sigma - Green Belt beneficial
• Experience working within Agile delivery environments