Project and Operational Change Manager

oodlefinance; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

25 days holiday

Private medical

Health plan

Pension 5%

Life assurance 4x

Free breakfast

Employee discounts

Volunteer day

Mental health support

Sick leave

Family leave

Job summary

Oodle is seeking a Project & Operational Change Manager in London, with hybrid working options across London, Manchester or Oxford. You will lead end-to-end delivery of operational change initiatives, focusing on Operations, managing risks and dependencies, and realising strategic benefits.

You will also lead a team of Operational Change Analysts and Junior Project Managers, directing workload, capacity and priorities while aligning initiatives to business needs.

Qualifications

• Minimum of 3 years' experience in project management and/or operational change.
• Experience in Financial Services or a highly regulated industry.
• End-to-end delivery focus with benefits realization and continuous improvement.
• Ability to manage risks, issues, dependencies, and resources.

Responsibilities

• Lead end-to-end delivery of projects from initiation to benefits realization.
• Define scope, objectives, deliverables, timelines and resources.
• Lead cross-functional project teams across multiple business areas.
• Manage risks, issues, dependencies and governance with clear reporting.
• Build strong stakeholder relationships and drive decision-making.
• Ensure delivery of agreed business outcomes and embedding changes.
• Lead and develop Operational Change Analysts and Junior Project Managers.
• Manage the Operational Change Roadmap and allocate resources.

Skills

Project management

Operational change

Stakeholder management

Risk management

Cross-functional leadership

Job description

Project & Operational Change Manager

Location: London, Manchester or Oxford (Hybrid)

Company Bonus Scheme: Discretionary Company Bonus Scheme

Working hours: Monday - Friday 9am - 5.30pm (37.5 hours per week)

Our perks

• 25 days holiday (rising to 28 after 3 years' service) plus bank holidays, to take time to recharge and do something you love.
• Private Medical - via vitality, with reward schemes paid for you and your family.
• Health cash plan - via Simply Health for employee's and children claiming money back for dental, optical, etc
• Pension - Oodle will contribute 5% of your salary into your pension pot to help you save for the future
• Life Assurance - 4 x annual salary - benefit funded by Oodle
• Free breakfast, drinks and fruit in the office - you can help yourself to cereals, fizzy drinks and lots of fruit.
• Employee discounts - discounts you can access anywhere, anytime for all major shops.
• 1 day volunteer day per year - an opportunity to give back to the community each year.
• Mental health care - 6 free counselling sessions via our EAP (Employee Assistance Programme).
• Paid sick leave - enhanced company sick pay.
• Enhanced family leave - we provide enhanced family leave for primary and secondary caregivers.

Oodle - who are we ?

Our mission is to empower our customers by delivering simple experiences, straightforward lending products, and compassionate support, from application to final payment - and beyond.

Upgrading. Growing a family. Fresh starts. Big moves. Bumps in the road. - we finance cars, but more importantly, we finance people . Since 2016, we've supported tens of thousands of customers on their car buying journey

As an employer, your career is important to us. We're committed to creating an environment where you can thrive as yourself. We celebrate diversity and inclusion, actively working to make sure every team member feels supported on their journey with us. Our Talent Development team is here to support your growth, providing opportunities for learning, development, and career progression.

The Role & Team

You will be joining Oodle's Operational Change team. This is a dynamic, agile team that delivers meaningful change across the organisation. We focus on turning business priorities into practical, sustainable improvements - bringing people, processes and technology together to make the way we operate more efficient, effective and better for our customers and colleagues.

Role Description

As a Project & Operational Change Manager, you will be responsible for the end-to-end delivery of projects and operational change initiatives across the organisation, with a particular focus on Operations. You will ensure projects are effectively planned, governed and delivered, working collaboratively with stakeholders to achieve strategic objectives, manage risks and dependencies, and realise expected benefits.

Alongside this, you will lead a team of Operational Change Analysts and a Junior Project Managers responsible for delivering change initiatives and projects across Operations. You will manage the team's workload, capacity and priorities and own the Operational Change Roadmap, ensuring change is appropriately assessed, prioritised and aligned to business needs. You will provide oversight of operational change delivery, balancing competing demands and resources to ensure initiatives are delivered and embedded effectively.

Key Responsibilities

• Lead the end-to-end delivery of projects, from initiation and planning through to implementation and benefits realisation.
• Define and manage project scope, objectives, deliverables, timelines and resources, ensuring projects remain on track and aligned to business priorities.
• Lead cross-functional project teams and coordinate delivery across multiple business areas.
• Manage risks, issues, dependencies and governance, providing clear reporting and escalation to senior stakeholders.
• Build strong stakeholder relationships to understand requirements, manage expectations, resolve issues and drive effective decision-making throughout the project lifecycle.
• Ensure projects deliver agreed business outcomes and benefits, including effective implementation and embedding.
• Lead a team of Operational Change Analysts and Project Manager(s), managing workload, capacity and priorities to ensure effective delivery of operational change.
• Manage the Operational Change Roadmap, prioritising requests and allocating resources in line with business needs.
• Identify opportunities for continuous improvement in delivery processes, ways of working and operational performance.

Core Skills

• Minimum of 3 years' experience working in a project management and/or operational change
• Experience working in Financial Services or highly regulated industry
• Experience in the end-to-end delivery of projects, with a focus on outcomes, benefits and continuous improvement
• Experience managing risks, issues, dependencies, resources and competing priorities
• Strong stakeholder managemen