Operational Admin Manager – Healthcare Process Optimizer

NHS National Services Scotland; Wishaw; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Annual leave 35 days

NHS pension scheme

Incremental salary progression

Paid sick leave

NHS discounts

Job summary

NHS Lanarkshire is seeking an Operational Admin Manager to lead the Directorate's administrative functions and drive service improvements. You will oversee a team of administrative staff, develop performance metrics, and implement policies to streamline case records, scheduling, and discharge letters.

The role requires a degree-level qualification with substantial NHS experience, and you will work within a supportive, NHS-focused environment offering a comprehensive benefits package.

Qualifications

• Degree level or equivalent with 5 years experience delivering and improving clinical administrative services.
• Extensive NHS experience (minimum 5 years).
• Knowledge of NHS finance and Standing Financial Instructions, clinical guidelines and national targets.
• Ability to produce formal business reports with complex data analysis.

Responsibilities

• Develop performance measures to manage quality and efficiency of administrative support.
• Develop administrative policies and ensure standard processes are implemented by staff.
• Develop measures to identify process failures and lead improvement work with administrative and clinical staff.
• Support day-to-day management of clinical work between secretaries to ensure equitable standards across specialties.

Skills

NHS experience

Policy development

Data analysis

Report writing

Education

Degree level education

Job description

NHS Lanarkshire is seeking an Operational Admin Manager to lead the Directorate's administrative functions and drive service improvements. You will oversee a team of administrative staff, develop performance metrics, and implement policies to streamline case records, scheduling, and discharge letters.

The role requires a degree-level qualification with substantial NHS experience, and you will work within a supportive, NHS-focused environment offering a comprehensive benefits package.