Operation Support Assistant

Sureserve Energy Services Meters (formerly Providor); Newmarket; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Contributory Pension scheme

Life assurance

29 days annual leave including bankhol

Bike2Work scheme

Job summary

Sureserve Energy Services Meters (formerly Providor) in Newmarket is seeking a Dispatch Co-ordinator to coordinate and manage the schedule and movement of Engineers to ensure efficient and timely service meeting SLAs.

You will plan and dispatch engineers to meet customer requests, keep stakeholders updated, track locations, and manage delays while complying with safety and company policies. A high school diploma is required, with bonus for logistics qualifications.

Qualifications

• High school diploma or equivalent; additional coursework or certification in logistics, transportation, or a related field is a plus.

Responsibilities

• Plan and dispatch Engineers to various locations according to customer requests, specifications, or needs.
• Maintain clear and effective communication with drivers, clients, and team members to provide updates, instructions, and resolve any issues.
• Track the status and location of Engineers, to ensure timely arrivals and departures.
• Address and manage emergency and delays by coordinating with the appropriate personnel and resources to provide swift solutions.
• Handle customer inquiries, complaints, and service requests in a professional and courteous manner.
• Ensure that all dispatch activities comply with company policies, safety regulations, and legal requirements.

Job description

Responsible for coordinating and managing the schedule and movement of Engineers/Partner Engineers to ensure efficient and timely service meeting SLAs.,

• Plan and dispatch Engineers to various locations according to customer requests, specifications, or needs,
• Maintain clear and effective communication with drivers, clients, and team members to provide updates, instructions, and resolve any issues,
• Track the status and location of Engineers, to ensure timely arrivals and departures,
• Address and manage emergency and delays by coordinating with the appropriate personnel and resources to provide swift solutions,
• Handle customer inquiries, complaints, and service requests in a professional and courteous manner,
• Ensure that all dispatch activities comply with company policies, safety regulations, and legal requirements.
  High school diploma or equivalent; additional coursework or certification in logistics, transportation, or a related field is a plus.
• Previous experience in dispatching, logistics, or a similar role is preferred.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Ability to remain calm and efficient under pressure.
• Problem-solving skills and the ability to make quick decisions.
  Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the "Big Six" energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.
• Salary £26,208
• Plus, a discretionary bonus of up to £1,800.00 per annum on successful achievement of monthly KPI's

What we are offering. We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, including:

• Competitive salary
• Contributory Pension scheme
• Life assurance
• 29 days annual leave inclusive of bank holidays
• Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer's leave, neonatal leave, IVF, and assisted conception leave,
• Sureserve Benefits Hub, accessing over 1000's retail discounts,
• Virtual GP service, 24/7, 365 days, available for employees and your immediate family,
• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family,
• Bike2Work scheme