Operation Support Assistant

Sureserve; Newmarket; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Contributory Pension scheme

Life assurance

29 days annual leave

Enhanced family leave

Sureserve Benefits Hub

Virtual GP service

Employee assistance programme

Bike2Work scheme

Job summary

Sureserve Energy Services Meters, a subsidiary of Sureserve Group Limited, is seeking a Dispatch Coordinator to coordinate and manage the schedule and movement of Engineers to meet SLAs across the UK. You will plan and dispatch engineers to customer locations, maintain open lines of communication with drivers and clients, and track engineer status for timely service delivery.

We value strong organisational skills, the ability to work under pressure, and prior dispatch/logistics experience.

Qualifications

• Experience in dispatching or logistics roles is preferred.
• Excellent communication and interpersonal skills are essential.
• Ability to stay calm and efficient under pressure.

Responsibilities

• Plan and dispatch Engineers to locations per customer requests or needs.
• Maintain clear communication with drivers, clients and team members for updates and instructions.
• Track status and location of Engineers to ensure timely arrivals and departures.
• Address delays and emergencies by coordinating with the right people and resources.
• Handle customer inquiries and service requests professionally and courteously.
• Ensure dispatch activities comply with company policies, safety regulations and legal requirements.

Skills

Dispatch logistics

Communication skills

Multitasking

Education

High school diploma or equivalent

Job description

About Sureserve Energy Services Meters:

Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the "Big Six" energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

About Sureserve Energy Services Meters:

Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the "Big Six" energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

Purpose of the role:

Responsible for coordinating and managing the schedule and movement of Engineers/Partner Engineers to ensure efficient and timely service meeting SLAs.

Key Responsibilities:

• Plan and dispatch Engineers to various locations according to customer requests, specifications, or needs,
• Maintain clear and effective communication with drivers, clients, and team members to provide updates, instructions, and resolve any issues,
• Track the status and location of Engineers, to ensure timely arrivals and departures,
• Address and manage emergency and delays by coordinating with the appropriate personnel and resources to provide swift solutions,
• Handle customer inquiries, complaints, and service requests in a professional and courteous manner,
• Ensure that all dispatch activities comply with company policies, safety regulations, and legal requirements.

The Individual:

• High school diploma or equivalent; additional coursework or certification in logistics, transportation, or a related field is a plus.
• Previous experience in dispatching, logistics, or a similar role is preferred.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Ability to remain calm and efficient under pressure.
• Problem-solving skills and the ability to make quick decisions.

Salary £26,208

Plus, a discretionary bonus of up to £1,800.00 per annum on successful achievement of monthly KPI’s

What We Are Offering.

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, including:

• Competitive salary
• Contributory Pension scheme
• Life assurance
• 29 days annual leave inclusive of bank holidays
• Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave,
• Sureserve Benefits Hub, accessing over 1000’s retail discounts,
• Virtual GP service, 24/7, 365 days, available for employees and your immediate family,
• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family,
• Bike2Work scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Reasonable adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [e-mail]

Pre-employment checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.