Dynamic Regional Manager

Sureserve Compliance Central; Coleshill CP; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Manager bonus

Car allowance up to 5,500 p/a

Wellbeing programme

Annual leave

Maternity & Paternity Packages

Dental/Healthcare cash plan

Cycle to Work Scheme

EV Leasing Scheme

Diversity & Equality Group

Sureserve Academy

Employee Voice Programme

Social activities

Sureserve Legends

Job summary

Sureserve Compliance Central is seeking a Regional Manager to lead a team of experienced gas engineers and provide technical support and training. You will recruit, develop, and manage performance, ensuring service standards and company objectives are met across the region.

You will liaise with senior management, report on regional developments, and drive strategic initiatives while maintaining thorough records and budgets.

Qualifications

• Experience managing a regional engineering/installation team.
• Strong HR and disciplinary procedures knowledge.
• Excellent communication and leadership abilities.
• Commercial acumen and budgeting experience.

Responsibilities

• Recruit and develop an engaged workforce and manage performance.
• Provide technical support and 24/7 on-call coverage.
• Liaise with senior management and report regional developments.
• Drive regional strategy and manage budgets.
• Maintain records of communications, site visits and meetings.
• Represent the company at client meetings and forums.
• Analyse regional metrics and report insights.

Skills

Leadership

Communication

Analytical skills

Job description

The Regional Manager will provide technical support, and training to a team of experienced qualified gas engineers. They will also be responsible for the recruitment and performance management of the team, setting the standard for service and ensuring the team meets company objectives. You will be a key point of communication, liaising with senior management and reporting on regional developments.,

• Responsible for the recruitment and development of an engaged workforce, motivating and managing through the appropriate HR processes, including incidents of grievance and a disciplinary nature.
• Ensure that contractual and specific requirements are delivered, motivating the Engineers, and providing technical support in completing their duties both during normal working hours and through the 24/7 call out.
• Communicating Company procedures and Client requirements to operatives through daily contact and the structured monthly Toolbox Talks.
• Represent the Company in a professional manner at Client Progress Meetings, Tenant Forums, when dealing with complaints etc.
• Maintain accurate records of all formal communications, site visits and Client meetings.
• Drive the implementation of company strategies at the regional level.
• Financial responsibility for region including annual budget planning and period reforecasting.
• Manage stakeholder relationships with national and local customers, supply chain and workforce.
• Analyse key metrics and prepare comprehensive regional reports. Proven experience in a managerial role within a similar sector.
• Strong analytical and problem solving skills.
• Excellent communication, interpersonal and leadership skills.
• Commercial acumen with a strategic mindset. Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.

We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.

We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients.

5 days per week (Mon - Fri) 8am to 5pm - 40 hrs

1 hour for lunch daily, call out rota to go on doing evenings & weekend work.

What We Offer

• Eligible for the Managers Performance related bonus following a probationary period.
• Vehicle & fuel card (excludes private use) or an option for a car allowance up to 5,5k p/a
• Employee wellbeing programme, occupational health support, telephone support- counselling for staff.
• Service level awarded annual leave
• Enhanced Maternity & Paternity Packages
• Dental/Healthcare cash plan
• Cycle to Work Scheme
• Electric Vehicle Leasing Scheme
• Gender & Equality Working Group
• Sureserve Academy- a platform for development, career progression
• Employee Voice Programme
• Social activities for all of our teams
• Sureserve Legends- celebrating the fantastic ways in which our employees live our values.