Operation Manager

London Borough of Newham; United Kingdom; On-site; GBP 57,000 - 61,000; Full time

Job summary

London Borough of Newham is seeking an Operations Manager for the SEN Passenger Transport Team. The role leads staffing and collaborates with managers to modernise and deliver efficient front-line services for SEN transport users.

We require previous managerial experience in SEN passenger transport operations and a commitment to improving service quality while managing costs. The in-house operation supports around 600 SEN children and vulnerable adults in the borough.

Qualifications

• Previous managerial / leadership experience within the SEN Passenger Transport Operations is essential.

Responsibilities

• Lead the SEN Passenger Transport service to deliver improved, efficient and cost‑effective frontline provision.
• Ensure the service meets statutory requirements and exceeds quality expectations for SEN children.

Skills

Staff leadership

Change management

SEN transport knowledge

Job description

Operations Manager
£57,402 - £60,573 per annum

This is an exciting opportunity to join the SEN Passenger Transport Team as an Operations Manager. The department is currently going through change and improvement in various areas consisting of Digitalisation and Continuous Improved Service delivery for all SEN Transport users. The role will require the skill set and experience to lead staff, work with managers and senior managers to ensure the department becomes and maintains an efficient, productive and cost-effective, front-line service.

The successful candidate will be required to lead the service into the next phase of change and improvement. They will need to ensure the service not only meets our statutory requirements but exceeds expectation in service quality and required needs for our boroughs SEN children.

Previous managerial / leadership experience within the SEN Passenger Transport Operations is essential.

Newham operates an in-house SEN Passenger Transport Operation, consisting of 120 staff and provides transport of approximately 600 SEN children living within the borough as well as transport for vulnerable adults.

Please view JD here

closing date: 23rd August 2026

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.