Operation Associate - Full-Time - London Selfridges

APM Monaco; Greater London; On-site; GBP 20,000 - 27,000; Full time

Job summary

APM Monaco is seeking an Operation Associate to support our team at Selfridges in London. This full-time role focuses on delivering a premium client experience, from welcoming guests to ensuring a smooth boutique flow during busy periods.

You will assist sales advisors, coordinate with the team, keep stockroom and shop floor well organized, and participate in restocking, back-and-forth trips, gift presentation, and visual merchandising standards.

Qualifications

• You love APM Monaco!
• You have a strong sense of service and excellent interpersonal skills
• You are organized, responsive and enjoy working as part of a team
• You are comfortable in a premium/international environment
• A good level of English is appreciated, depending on the location
• You are available for the full duration of the contract
• You are agile and know how to show flexibility when needed

Responsibilities

• Welcome clients and settle them in to offer a warm experience from the moment they enter the boutique
• Offer the coffee and chocolate service to punctuate the visit
• Prepare gift wrapping with care
• Manage the queue and ensure a smooth client flow, especially during busy periods
• Assist sales advisors throughout the sales process so they can focus on the client relationship
• Coordinate with the sales team to identify clients who need priority assistance
• Ensure restocking on the shop floor
• Carry out back-and-forth trips between the stockroom and the boutique as needed
• Take part in receiving and storing merchandise
• Prepare products when necessary
• Contribute to the general upkeep of the boutique: tidiness, cleanliness, presentation
• Help maintain the boutique's visual merchandising standards
• Comply with APM Monaco's procedures and standards

Skills

Customer service

Interpersonal skills

Teamwork

Organized

Adaptability

Job description

We are looking for a full-time Operation Associate to support our team at Selfridges in London ! Contract Date: December 7 through January 11

Welcome & Client Experience

• Welcome clients and settle them in to offer a warm experience from the moment they enter the boutique
• Offer the coffee and chocolate service to punctuate the visit
• Prepare gift wrapping with care
• Manage the queue and ensure a smooth client flow, especially during busy periods

Coordination & Sales Support

• Assist sales advisors throughout the sales process, so they can focus fully on the client relationship
• Coordinate with the sales team to identify clients who need priority assistance

Boutique Operations

• Ensure restocking on the shop floor
• Carry out back-and-forth trips between the stockroom and the boutique as needed
• Take part in receiving and storing merchandise
• Prepare products when necessary
• Contribute to the general upkeep of the boutique: tidiness, cleanliness, presentation

Visual Merchandising

• Help maintain the boutique's visual merchandising standards

Standards

• Comply with APM Monaco's procedures and standards

Candidate Profile

• You love APM Monaco!
• You have a strong sense of service and excellent interpersonal skills
• You are organised, responsive and enjoy working as part of a team
• You are comfortable in a premium/international environment
• A good level of English is appreciated, depending on the location
• You are available for the full duration of the contract
• You are agile and know how to show flexibility when needed