Boutique Operations & Customer Experience Associate

APM Monaco; City of Westminster; On-site; GBP 18,000 - 24,000; Full time

Job summary

APM Monaco in London is seeking a full-time Operation Associate to support our team at a boutique in Selfridges. The role covers client welcome, service delivery, sales support, stock circulation and boutique maintenance.

You will assist sales advisors, help coordinate with the team, and contribute to premium service in a fast-paced international environment. The contract runs from December through January, with availability for the full duration.

Qualifications

• Strong sense of service and excellent interpersonal skills.
• Organised, responsive and enjoy working as part of a team.
• Comfortable in a premium/international environment.
• A good level of English is appreciated, depending on the location.
• You are available for the full duration of the contract.
• You are agile and know how to show flexibility when needed.

Responsibilities

• Welcome clients and settle them in to offer a warm experience from the moment they enter the boutique.
• Offer the coffee and chocolate service to punctuate the visit
• Prepare gift wrapping with care
• Manage the queue and ensure a smooth client flow, especially during busy periods
• Assist sales advisors throughout the sales process, so they can focus on the client relationship
• Coordinate with the sales team to identify clients who need priority assistance
• Ensure restocking on the shop floor
• Carry out back-and-forth trips between the stockroom and the boutique as needed
• Take part in receiving and storing merchandise
• Prepare products when necessary
• Contribute to the general upkeep of the boutique: tidiness, cleanliness, presentation
• Help maintain the boutique's visual merchandising standards
• Comply with APM Monaco's procedures and standards

Skills

Interpersonal skills

Organised

Teamwork

English proficiency

Flexibility

Job description

APM Monaco in London is seeking a full-time Operation Associate to support our team at a boutique in Selfridges. The role covers client welcome, service delivery, sales support, stock circulation and boutique maintenance.

You will assist sales advisors, help coordinate with the team, and contribute to premium service in a fast-paced international environment. The contract runs from December through January, with availability for the full duration.