Operating Model Transformation Lead (Hybrid)

Careerwebsite; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Aon is seeking a Strategic Program Manager to lead a multi-year Operating Model Transformation for Aon Business Services. The role blends strategy, operations and technology to deliver measurable business outcomes through governance, planning and performance management.

The position is hybrid, with home working flexibility and London office as needed. You will partner with senior leaders and Internal Consulting to translate strategy into operating model initiatives, manage risks, and drive

Qualifications

• Experience in business transformation, program management, or management consulting, with a strong focus on redesigning organizational frameworks.
• Strong business insight with the ability to connect strategy to operational and organizational build.
• Proven ability to manage complex, multi-workstream programs and achieve quantifiable business results.
• Excellent communication and stakeholder management skills, including influencing without formal authority.
• Strong analytical and problem-solving capabilities, supported by data-driven decision-making.

Responsibilities

• Build and manage an integrated transformation roadmap covering processes, organization, governance, technology, and data, with clear linkage to business impact
• Translate strategic objectives into operating model initiatives and measurable benefits
• Partner with business leaders to define and evolve the Target Operating Model, including roles, responsibilities, location strategy, and transition plans
• Identify and manage risks, dependencies, and constraints, and support data-driven decision-making at senior leadership level
• Design and run governance frameworks (steering committees, decision forums, portfolio reviews), ensuring transparency and consistency across the program
• Build positive relationships with partners across Solution Lines, Regions, Functions, and ABS, aligning priorities and encouraging collaboration in a global matrix organization
• Lead clear and effective executive communication, including preparation of presentations, dashboards, and decision materials
• Support adoption of the Target Operating Model through pilots, phased rollouts, and continuous improvement, ensuring sustainable change

Skills

Transformation experience

Program management

Management consulting

Stakeholder management

Analytical problem-solving

Job description

Aon is seeking a Strategic Program Manager to lead a multi-year Operating Model Transformation for Aon Business Services. The role blends strategy, operations and technology to deliver measurable business outcomes through governance, planning and performance management.

The position is hybrid, with home working flexibility and London office as needed. You will partner with senior leaders and Internal Consulting to translate strategy into operating model initiatives, manage risks, and drive