Onsite Technical Engineer

PlanetRecruitment; Market Drayton; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

PlanetRecruitment is seeking an Onsite Technical Engineer to support a key manufacturing customer in Market Drayton, spending three days on site and two days at the office in Buckinghamshire. You will be the first line of IT/OT support, handling hardware, network issues, and service tickets with a focus on customer service.

The role offers exposure to modern automation tech, ITIL processes, and cross-team collaboration.

Qualifications

• IT qualifications such as CompTIA, Microsoft Certification, or IT Apprenticeship.
• Around two years' experience in a customer-facing IT support role.
• ITIL qualification or knowledge of ITIL processes.
• Experience with Microsoft 365, networking, or virtualization technologies.
• Scripting or automation experience.
• Interest in Industrial IT (IT/OT) environments.
• Familiarity with IEC 62443 standards.

Responsibilities

• Act as first point of contact for onsite IT issues.
• Support remote engineers with onsite checks and network troubleshooting.
• Log and manage support tickets within SLAs.
• Own tickets from diagnosis to resolution.
• Develop knowledge of customer OT apps and document tech details.
• Assist third-party suppliers during visits.
• Identify recurring issues and escalate as needed.
• Maintain internal documentation and procedures.
• Collaborate with internal teams, customers and suppliers.
• Prioritise workloads while delivering excellent service.

Skills

IT support

Customer service

Networking

Windows OS

Troubleshooting

Documentation

Communication

Team collaboration

Education

CompTIA

Microsoft Certification

IT Apprenticeship

Tools

ITSM ticketing

Microsoft 365

Virtualisation

IEC 62443 knowledge

Job description

Onsite Technical Engineer (KM028111) Market Drayton, England

Salary: GBP30000 - GBP35000 per annum

Role: Onsite Technical Engineer

Location: Market Drayton, Shropshire (3 days per week) & Hybrid
Job Type: Full-time, Permanent
Driving Licence: Full UK Driving Licence required

Our client is a well-established provider of IT support and cyber security services, delivering technical expertise and managed services to customers across a range of industries. They are seeking an Onsite Technical Engineer to join their growing team, supporting a key customer in a hybrid role.

This position offers an excellent opportunity to develop your skills within Industrial IT (IT/OT), working closely with experienced engineers while gaining exposure to modern infrastructure technologies, automation, and customer-facing support.

The Role

You’ll spend three days per week onsite at a manufacturing facility in Market Drayton, acting as the first point of contact for Industrial IT support within the Automation Engineering team. The remaining two days will be based at the company’s office in Stokenchurch, Buckinghamshire, where you’ll work alongside the wider technical team, contribute to projects, and continue developing your technical expertise.

Working collaboratively with remote infrastructure engineers, you’ll help maintain the site’s IT infrastructure, support hardware and network issues, and ensure a high standard of customer service.

Key Responsibilities

• Act as the first point of contact for IT-related issues raised by onsite Automation Engineers.
• Support remote infrastructure engineers with onsite hardware checks, installations, network troubleshooting, and maintenance.
• Log, update, and manage support tickets accurately, ensuring incidents are resolved within agreed service levels.
• Take ownership of support requests from initial diagnosis through to resolution.
• Develop knowledge of customer OT applications and maintain accurate technical documentation.
• Support third-party suppliers during onsite visits and act as the local point of contact.
• Identify recurring technical issues and elevate where appropriate.
• Ensure internal documentation and procedures are maintained to a high standard.
• Work effectively with internal teams, customers, and external suppliers.
• Prioritise workloads while maintaining excellent customer service.
• Continuously develop technical skills and stay up to date with industry developments.
• Good knowledge of computer hardware, Windows operating systems, and networking.
• Experience using IT service management or helpdesk ticketing systems.
• Excellent communication and customer service skills.
• Ability to troubleshoot technical issues independently and methodically.
• Strong organisational skills with the ability to manage multiple priorities.
• Professional, proactive, and customer-focused approach.
• Full UK Driving Licence.

Desirable Skills & Qualifications

• IT qualification such as CompTIA, Microsoft Certification, or an IT Apprenticeship.
• Around two years' experience in a customer-facing IT support role.
• ITIL qualification or knowledge of ITIL processes.
• Experience with Microsoft 365, networking, or virtualisation technologies.
• Scripting or automation experience.
• Knowledge or interest in Industrial IT (IT/OT) environments.
• Familiarity with IEC 62443 standards.