Senior IT Technician

The Best Connection; Wolverhampton; On-site; GBP 38,000 - 45,000; Full time

Job summary

The Best Connection in Wolverhampton is recruiting a Senior IT Technician to own the IT infrastructure across multiple UK sites. You will be hands-on, maintaining secure, reliable IT systems for ~120 users in engineering, manufacturing, finance and commercial teams.

You will act as the primary escalation point for infrastructure matters and drive IT improvements, projects and cybersecurity initiatives, including MFA and patch management, while supporting ERP/MRP integrations and Microsoft 365

Qualifications

• Minimum 5 years in hands-on IT infrastructure roles.
• At least 2 years in a senior or lead IT capacity.
• Strong experience with Windows 10/11 environments.
• Experience administering Microsoft 365.
• Knowledge of Active Directory and Azure AD.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi‑Fi).
• Experience with endpoint security, patching and remote support tools.
• Full UK driving licence and willingness to travel between sites.

Responsibilities

• Own and maintain the Group IT infrastructure across all UK sites including servers, endpoints, networking and cloud environments.
• Ensure high levels of system availability, performance and resilience.
• Lead cybersecurity measures including MFA, endpoint protection, patch management and vulnerability remediation.
• Maintain and test backup and disaster recovery processes.
• Provide 2nd and 3rd line technical support and act as the main escalation point for infrastructure issues.
• Manage Microsoft 365, Entra ID (Azure AD), Intune and Exchange Online.
• Maintain Windows Server environments including Active Directory, Group Policy, DNS and DHCP.
• Oversee network infrastructure including firewalls, VPNs, VLANs and Wi-Fi connectivity.
• Support and optimise ERP/MRP systems and related manufacturing integrations.
• Manage third-party IT providers, licensing and hardware procurement.
• Lead and deliver IT projects such as migrations, network refreshes and system upgrades.
• Maintain accurate IT documentation including asset registers, network diagrams and policies.
• Support and train users while promoting structured ticketing and digital best practice.

Skills

IT infrastructure

Senior/lead IT

Windows 10/11

Microsoft 365

Active Directory / Azure AD

Networking fundamentals

Endpoint security / patching

UK driving licence

Tools

VMware

Hyper-V

Veeam

Intune

Azure AD

Job description

Senior IT Technician

Location: Wolverhampton + Other local site

Salary: £38,000 - £45,000

Hours: Monday - Friday, 08:00 - 17:00 (Early finish on Fridays)

The Best Connection are recruiting on behalf of our client for an experienced Senior IT Technician to take ownership of the IT infrastructure across multiple UK sites.

This is a hands‑on senior role responsible for maintaining and improving the organisation's IT environment, ensuring systems remain secure, reliable and aligned with operational and commercial objectives. Supporting approximately 120 users across engineering, manufacturing, finance and commercial teams, you will act as the primary escalation point for infrastructure matters and play a key role in delivering IT improvements and projects.

Key Responsibilities

• Own and maintain the Group IT infrastructure across all UK sites including servers, endpoints, networking and cloud environments.
• Ensure high levels of system availability, performance and resilience.
• Lead cybersecurity measures including MFA, endpoint protection, patch management and vulnerability remediation.
• Maintain and test backup and disaster recovery processes.
• Provide 2nd and 3rd line technical support and act as the main escalation point for infrastructure issues.
• Manage Microsoft 365, Entra ID (Azure AD), Intune and Exchange Online.
• Maintain Windows Server environments including Active Directory, Group Policy, DNS and DHCP.
• Oversee network infrastructure including firewalls, VPNs, VLANs and Wi‑Fi connectivity.
• Support and optimise ERP/MRP systems and related manufacturing integrations.
• Manage third‑party IT providers, licensing and hardware procurement.
• Lead and deliver IT projects such as migrations, network refreshes and system upgrades.
• Maintain accurate IT documentation including asset registers, network diagrams and policies.
• Support and train users while promoting structured ticketing and digital best practice.

Essential Requirements

• Minimum 5 years' experience in hands‑on IT infrastructure roles
• At least 2 years in a senior or lead IT capacity
• Strong experience with Windows 10/11 environments
• Experience administering Microsoft 365
• Knowledge of Active Directory and Azure AD
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi‑Fi)
• Experience with endpoint security, patching and remote support tools
• Full UK driving licence and willingness to travel between sites

Desirable

• CompTIA Network+ or Security+
• ITIL Foundation
• Experience with Cyber Essentials Plus or ISO 27001 frameworks
• Backup and virtualisation platforms such as Veeam, VMware or Hyper‑V
• Exposure to ERP/MRP systems (e.g. SAP Business One, Epicor, Infor or Sage)
• Experience delivering IT infrastructure projects

The Ideal Candidate

The successful candidate will be a proactive and hands‑on IT professional who takes ownership of infrastructure performance, continuously improves system resilience and cybersecurity, and communicates technical matters clearly to both technical and non‑technical stakeholders.

This is an excellent opportunity to join a growing organisation where you can play a key role in developing and strengthening the IT environment.