Field Engineer team Leader

Littlefish Group; Greater London; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Referral bonus £1000

LinkedIn Learning access

Healthcare cash plan

Casual dress policy

Company Pension Scheme

Company social events

25 days annual leave + holidays

Purchase of annual leave

Job summary

Littlefish Group in North London seeks an IT Field Engineer Team Leader to combine hands-on technical support with day-to-day leadership of our Field Engineering team across London and the UK.

You will resolve hardware, software, mobile, print and infrastructure issues while guiding the team to deliver a consistently high standard of service and customer satisfaction.

Qualifications

• Proven experience in a similar technical support or Field Engineering team leader role.
• Strong 1st and 2nd line IT troubleshooting skills.
• Experience supporting desktop, laptop and printer hardware.
• Knowledge of Microsoft 365, Active Directory and Windows 10/11.
• Experience with SCCM, WSUS or MDT.
• The confidence to lead, support and share knowledge with other engineers.
• Strong face-to-face, telephone and written communication skills.
• The ability to explain technical issues clearly to non-technical customers.

Responsibilities

• Provide onsite and remote 1st and 2nd line technical support to Littlefish customers.
• Diagnose and resolve hardware, software, mobile, print and basic network or server issues.
• Prioritise technical queries and service requests in line with customer SLAs.
• Complete device builds, hardware installations, deployments, service transitions and technical projects.
• Support the recruitment, induction and onboarding of new Field Engineers.
• Coach Field Engineers and contribute to their development reviews.
• Act as a technical point of contact between Field Engineering, Service Delivery and other Littlefish teams.
• Create and maintain operating procedures, processes and technical knowledge documentation.
• Support new customer and service transitions.
• Provide management cover when required, including workforce scheduling, team coordination and customer liaison.
• Help the team work effectively and identify opportunities to improve day-to-day delivery.

Skills

1st/2nd line support

Desktop hardware

Printer hardware

Microsoft 365

Active Directory

Windows 10/11

SCCM/WSUS/ MDT

Team leadership

Customer communication

Problem solving

Tools

SCCM/WSUS/MDT

Job description

• Work location: You’ll be based in North London and will travel to customer sites across London as part of your role. A full UK driving licence and access to your own vehicle are essential. Business expenses will be covered.
• Must be eligible for SC Clearance (UK resident for the last 5 years)

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role and what you’ll be getting up to on a day to day basis:

We are looking for an IT Field Engineer Team Leader to combine hands‑on technical support with the day‑to‑day leadership and development of our Field Engineering team.

You will continue to work directly with customers, resolving technical issues across hardware, software, mobile, print and infrastructure, while also supporting the wider team to deliver a consistently high standard of service.

This is a field‑based role suited to someone who enjoys solving problems, sharing their technical knowledge and taking responsibility when it matters.

You will be:

• Providing onsite and remote 1st and 2nd line technical support to Littlefish customers
• Diagnosing and resolving hardware, software, mobile, print and basic network or server issues
• Prioritising technical queries and service requests in line with customer SLAs
• Completing device builds, hardware installations, deployments, service transitions and technical projects
• Supporting the recruitment, induction and onboarding of new Field Engineers
• Coaching Field Engineers and contributing technical input to their development reviews
• Acting as a technical point of contact between Field Engineering, Service Delivery and other Littlefish teams
• Creating and maintaining operating procedures, processes and technical knowledge documentation
• Supporting new customer and service transitions
• Providing management cover when required, including workforce scheduling, team coordination and customer liaison
• Helping the team work effectively and identifying opportunities to improve day‑to‑day delivery

We need a candidate with:

• Proven experience in a similar technical support or Field Engineering team leader role
• Strong 1st and 2nd line IT troubleshooting skills
• Experience supporting desktop, laptop and printer hardware
• Knowledge of Microsoft 365, Active Directory and Windows 10 and 11
• Experience with technologies such as SCCM, WSUS or MDT
• The confidence to lead, support and share knowledge with other engineers
• Strong face‑to‑face, telephone and written communication skills
• The ability to explain technical issues clearly to non‑technical customers
• A calm, organised approach when working under pressure
• The confidence to work independently and use your own initiative
• A full, clean UK driving licence
• The flexibility to travel to customer sites across the UK when required

What can we offer you?

• Referral bonus scheme of £1000 when you successfully refer a friend.
• Access to our LinkedIn Learning platform, with over 16000 expert‑led online tutorials to enhance and achieve your personal and professional goals.
• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
• Casual dress policy
• Company Pension Scheme
• Company social events
• 25 days annual leave plus public / bank holidays
• Purchase of annual leave scheme

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing-

I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate-

We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude

I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

I am Cyber Conscious

I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats.

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a ‘prefer not to say ‘option).