Onsite Support

HAYLEY DEXIS; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

23 days annual leave

Life assurance cover (x2 salary)

Healthcare schemes

Company pension scheme

Wellness programmes

Uniform and PPE provided

Training and development via Hayley A.

Job summary

Hayley Dexis is seeking an Onsite Support to join our team at a client site in Dagenham, East London. The role reports to onsite management and bridges our Burton branch with the client, handling escalations and covering holidays.

You will use your commercial acumen and knowledge of engineering consumables to spot value opportunities, coordinate with Hayley's category experts, and help tender in new areas while keeping KPIs in view.

Qualifications

• Experience in MRO industry or related crossover is beneficial.
• Experience in stores management procurement is ideal, but not essential.
• Ability to communicate effectively with individuals at multiple levels.
• Full driving licence is essential.
• Customer-focused with a sales orientation.
• Proficient in ERP systems.
• Basic computer skills and MS Office experience.
• Team player capable of prioritising workload.

Responsibilities

• Identify opportunities to benefit the customer and Hayley Dexis.
• Act as escalation point for the stores team and cover holidays/absences.
• Liaise between branch and onsite management team.
• Utilise knowledge of engineering consumables to drive value and tender opportunities.
• Maintain KPI tracking with the branch team and ensure site standards.

Skills

Sales drive

Commercial acumen

MRO industry experience

Stores procurement experience

Communication skills

Driving licence

Customer focus

Computer literacy

Team player

Tools

ERP systems

Microsoft Office

Job description

Job Type: Permanent

Location: Dagenham, East London

Hours: 40 hours per week, Monday - Friday

Competitive Salary & Benefits

At Hayley Dexis we’ve built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do. We are entering an exciting period of growth and our 1,400 people, doing things the “Hayley Way” along with industry leading customer service are central to our success.

We’re excited to offer a brilliant opportunity for an Onsite Support to make a real impact based at our customer site in Dagenham.

About the Onsite Support role:

A new role to the team, as our Onsite Support, you’ll use your commercial acumen to identify opportunities that bring benefits to both the customer and Hayley. This role acts as a key liaison between our Branch team in Burton and the Onsite Management Team. You’ll be involved in meetings with the site leadership team, act as an escalation point for our stores team and help to cover any holidays or absences across our team.

You’ll use your knowledge of engineering consumables and parts to identify improvement opportunities for the customer, connecting Hayley’s category experts to help drive value and opportunities to tender in new category areas. You’ll be hot on your KPI’s and know where we are tracking against our targets in conjunction with the branch team. Excellent knowledge of ERP systems is essential.

We are a small team with a desire to drive customer service excellence for our client, you’ll need to be a team player, from ensuring the site is tidy, to jumping into supporting the stores team to identifying an opportunity where we can supply parts in a new area.

This is a great role for someone who is a true allrounder, that loves to get stuck in, who is driven with a sales orientated outlook.

Finally, housekeeping and site cleanliness is everyone’s responsibility as well as Health, safety and wellbeing.

What we’re looking for in our Onsite Support:

• Excellent sales style drive and commercial acumen.
• Experience within the MRO (Maintenance, Repair & Operations) industry or similar crossover experience would be greatly beneficial.
• Experience working in stores management procurement would be ideal, however not essential.
• Ability to communicate effectively with individuals across various levels within the organisation is essential, as the role requires direct collaboration with the customer engineering team.
• Full driving licence is essential.
• Customer-focused, driven to provide consistently high levels of service.
• Basic computer skills, including experience in using Microsoft Office.
• Able to prioritise workload and work as a part of a team.

What you’ll get in return:

• From 23 days annual leave (plus public/bank holidays)
• Life assurance cover (x2 salary)
• Invitation to healthcare schemes
• Company pension scheme
• Wellness programmes
• Uniform and PPE provided
• Training and development provided through our own Hayley Academy

What to expect from our recruitment process:

• Initial screening
• Microsoft Teams interview with our Talent Acquisition Advisor
• Face to face interview either in-person or Microsoft Teams
• Decision outcome

We’ll close this role on 6th September, but may do so earlier if we receive strong interest so don’t miss out.