Onsite Services Manager – Pet Welfare Leader

Association of Dogs and Cats Homes (ADCH); Burford; On-site; GBP 26,000 - 30,000; Full time

Job summary

Blue Cross Burford rehoming centre is seeking an Assistant Manager – Onsite Services to lead the team delivering high-quality rehoming and adoption stages, ensuring efficient pet welfare decisions and strong client experience.

You will oversee day-to-day running, coordinate with operational colleagues to maintain a steady flow of pets and adopters, monitor admissions and adoptions, and uphold GDPR-compliant processes while living the organisation's values.

Qualifications

• Experience of working in a rescue welfare environment.
• Significant experience of managing a team.
• Significant experience in delivering high level client service in a fast–paced environment.
• Experience of developing, mentoring, and coaching operational teams.
• High standard of verbal and written communication.
• Proven decision‑making ability.
• Understanding of and ‘hands on’ experience of pet care.
• Current full driving licence.
• Ability to demonstrate, understand and apply our Blue Cross Values.
• Nice-to-have: Client relationship management experience.
• Nice-to-have: Performance management and improvement experience.
• Nice-to-have: Change management experience.
• Nice-to-have: Delivering training and presenting to large groups.
• Nice-to-have: Experience working with volunteers.
• Nice-to-have: Qualifications in management, leadership, or coaching.
• Nice-to-have: Understanding of safeguarding issues.

Skills

People management

Communication skills

Analytical skills

Coaching and mentoring

Decision-making

Empathy / emotional intelligence

Full driving licence

Job description

Blue Cross Burford rehoming centre is seeking an Assistant Manager – Onsite Services to lead the team delivering high-quality rehoming and adoption stages, ensuring efficient pet welfare decisions and strong client experience.

You will oversee day-to-day running, coordinate with operational colleagues to maintain a steady flow of pets and adopters, monitor admissions and adoptions, and uphold GDPR-compliant processes while living the organisation's values.