Onsite Service Desk Analyst - IT Support Specialist

LA International; Hursley; On-site; GBP 25,000 - 35,000; Full time

Job summary

LA International seeks an experienced Service Desk Analyst for a busy IT support environment on a 12-month contract. You will provide high-quality technical support to users, troubleshoot and resolve IT issues, and manage incidents and service requests to ensure efficient service.

This is a fully onsite position in Hursley, five days per week. You will work with ITIL-informed processes, support Microsoft 365, Active Directory, and use ITSM tools to track activity.

Qualifications

• Provides first-line technical support and assistance to users.
• Troubleshoots IT incidents and service requests.
• Follows ITIL Service Management principles.
• Experience supporting Microsoft 365 environment.
• Experience with Active Directory administration.

Responsibilities

• Provide first-line technical support to users.
• Diagnose and troubleshoot incidents and requests.
• Log and manage incidents with an ITSM tool.
• Prioritise workload and manage multiple requests.
• Communicate clearly with users during resolution.
• Escalate issues when needed.
• Maintain accurate records and documentation.
• Deliver high standard of customer service.
• Work independently and as part of the team.

Skills

First-line support

Troubleshooting

Communication skills

Teamwork

Prioritisation

Problem solving

ITIL knowledge

Microsoft 365

Active Directory

Networking basics

Remote support tools

Tools

ITSM tool

Remote support tools

Job description

LA International seeks an experienced Service Desk Analyst for a busy IT support environment on a 12-month contract. You will provide high-quality technical support to users, troubleshoot and resolve IT issues, and manage incidents and service requests to ensure efficient service.

This is a fully onsite position in Hursley, five days per week. You will work with ITIL-informed processes, support Microsoft 365, Active Directory, and use ITSM tools to track activity.