Service Desk Analyst

Hamilton Barnes ?; Crawley; On-site; GBP 21,544 - 28,270; Full time

Job summary

A leading IT services provider is seeking a pro-active Service Desk Associate for a 6-month contract role based in Crawley. The ideal candidate will be the first point of contact for IT-related issues, providing support to end users in a fast-paced environment. Responsibilities include handling service desk requests, troubleshooting minor issues, and maintaining accurate logs. A solid understanding of IT infrastructure and previous helpdesk experience are essential. Competitive compensation of up to £135 per day offered.

Qualifications

• Solid understanding of IT infrastructure and common support tools.
• Prior experience in a Service Desk, Helpdesk, or Technical Support role.
• Technical proficiency at L1.5 level.
• Excellent verbal and written communication skills.

Responsibilities

• Handle service desk requests including answering calls, responding to emails, and managing ticket submissions.
• Reset passwords and assist users in regaining access to systems.
• Perform basic troubleshooting for minor software issues and hardware glitches.
• Support configuration challenges and simple setup problems.
• Respond to user inquiries via phone, email, chat, or ticketing systems.
• Log and track IT incidents and service requests accurately.

Skills

IT infrastructure understanding

Helpdesk experience

Technical proficiency at L1.5

Excellent communication skills

Job description

Overview

We are seeking a proactive and technically skilled Service Desk Associate for a 6-month onsite contract role based in Crawley. The ideal candidate will be the first point of contact for IT-related issues, providing timely and effective support to end users across the organization. This role is inside IR35.

Responsibilities

• Handle service desk requests including answering calls, responding to emails, and managing ticket submissions


• Reset passwords and assist users in regaining access to systems


• Perform basic troubleshooting for minor software issues and hardware glitches


• Support configuration challenges and simple setup problems


• Respond to user inquiries via phone, email, chat, or ticketing systems


• Log and track IT incidents and service requests accurately

What You Will Ideally Bring

• Solid understanding of IT infrastructure and common support tools


• Prior experience in a Service Desk, Helpdesk, or Technical Support role


• Technical proficiency at L1.5 level


• Excellent verbal and written communication skills


• Duration: 6 months (View for Extension)


• Day Rate: Up to £135 per day (Inside IR35)


• Start Date: ASAP

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Engineering and Analyst

Industries

• IT Services and IT Consulting