Onsite Service Desk Analyst: First-Line IT Support

LA International; Winchester; On-site; GBP 50,000 - 67,000; Full time

Job summary

LA International is seeking an experienced Service Desk Analyst for a 12-month contract in Hursley. This fully onsite role requires five days per week in the workplace, with a day rate of £317.

You will provide first-line support, diagnose incidents, log requests in ITSM, and ensure timely resolution while delivering excellent customer service. Ideal candidates will have strong troubleshooting, communication, and organisational skills, with experience in ITSM tools and Microsoft Windows/M365

Qualifications

• Experience in a Service Desk, Help Desk or customer support environment.
• ,
• Excellent customer service skills.
• Strong troubleshooting and problem-solving abilities.
• Experience using an ITSM tool.
• Ability to prioritise workload and manage multiple tasks.
• Strong written and verbal communication skills.
• Attention to detail and organisational skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide first-line technical support and assistance to users.
• Diagnose and troubleshoot IT incidents and service requests.
• Log, manage and update incidents and requests using an ITSM tool.
• Prioritise workload effectively and manage multiple support requests.
• Communicate clearly with users throughout the resolution process.
• Escalate incidents appropriately where further technical support is required.
• Maintain accurate records and documentation.
• Deliver a high standard of customer service.
• Work effectively both independently and as part of the wider support team.

Skills

First-line support

Troubleshooting

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Independent work

Tools

ITSM tool

Remote support tools

Microsoft Windows

Microsoft 365

Active Directory

Job description

LA International is seeking an experienced Service Desk Analyst for a 12-month contract in Hursley. This fully onsite role requires five days per week in the workplace, with a day rate of £317.

You will provide first-line support, diagnose incidents, log requests in ITSM, and ensure timely resolution while delivering excellent customer service. Ideal candidates will have strong troubleshooting, communication, and organisational skills, with experience in ITSM tools and Microsoft Windows/M365