Service Desk Analyst

Experis - ManpowerGroup; Hursley; On-site; GBP 50,000 - 68,000; Full time

Job summary

Experis - ManpowerGroup is seeking a Service Desk Analyst in Hursley for a 12-month contract. The role involves delivering frontline IT support, logging incidents, and coordinating with IT teams to restore service quickly.

The position offers a daily rate of £318 inside IR35 umbrella, with five days a week on-site at the location. Candidates should have experience in service/help desk, strong customer service and troubleshooting skills, and familiarity with ITSM tools.

Qualifications

• Experience in a Service Desk, Help Desk, or customer support environment.
• Excellent customer service and communication skills.
• Strong troubleshooting and problem-solving abilities.
• Experience using an IT Service Management (ITSM) tool.
• Ability to prioritise workload and manage multiple tasks.
• Good written and verbal communication skills.
• Strong attention to detail and organisational skills.
• Ability to work effectively both independently and as part of a team.

Skills

Service Desk experience

Customer service

Troubleshooting

ITSM tool usage

Workload prioritisation

Written and verbal communication

Attention to detail

Teamwork

Tools

ITSM tool

Job description

Service Desk Analyst
Duration: 12 months expected
Location: 5 days a week in Hursley
Clearance: SC is required
Rate: £318 per day inside IR35 - Umbrella

• Experience in a Service Desk, Help Desk, or customer support environment.
• Excellent customer service and communication skills.
• Strong troubleshooting and problem-solving abilities.
• Experience using an IT Service Management (ITSM) tool.
• Ability to prioritise workload and manage multiple tasks.
• Good written and verbal communication skills.
• Strong attention to detail and organisational skills.
• Ability to work effectively both independently and as part of a team.

Nice to have skills:

• Knowledge of ITIL Service Management principles.
• Experience supporting Microsoft Windows and Microsoft 365 environments.
• Familiarity with Active Directory user administration.
• Basic understanding of networking concepts.
• Experience using remote support tools.