Service Desk Analyst

Experis; East Hampshire; On-site; GBP 50,000 - 68,000; Full time

Job summary

Experis is seeking a Service Desk Analyst for a 12-month contract based in Hursley, UK. You will provide first-line support in a fast-paced environment and work five days a week on site.

SC clearance is required. Daily rate is £318 inside IR35 (umbrella). You will troubleshoot, log incidents in ITSM, and prioritise workloads while delivering excellent customer service.

Strong communication, attention to detail and ability to work independently or in a team are essential to succeed in this role.

Qualifications

• Experience in a Service Desk, Help Desk, or customer support environment.
• Excellent customer service and communication skills.
• Strong troubleshooting and problem-solving abilities.
• Experience using an IT Service Management (ITSM) tool.
• Ability to prioritise workload and manage multiple tasks.
• Good written and verbal communication skills.
• Strong attention to detail and organisational skills.
• Ability to work effectively both independently and as part of a team.

Skills

Service Desk experience

Customer service skills

Troubleshooting

ITSM tool usage

Workload prioritisation

Communication skills

Attention to detail

Teamwork

ITIL knowledge

Windows/M365

Active Directory familiarity

Networking basics

Remote support tools familiarity

Tools

Remote support tools

Active Directory

Job description

Service Desk Analyst

Duration: 12 months expected

Location: 5 days a week in Hursley

Clearance: SC is required

Rate: £318 per day inside IR35 - Umbrella

• Experience in a Service Desk, Help Desk, or customer support environment.
• Excellent customer service and communication skills.
• Strong troubleshooting and problem-solving abilities.
• Experience using an IT Service Management (ITSM) tool.
• Ability to prioritise workload and manage multiple tasks.
• Good written and verbal communication skills.
• Strong attention to detail and organisational skills.
• Ability to work effectively both independently and as part of a team.

Nice to have skills:

• Knowledge of ITIL Service Management principles.
• Experience supporting Microsoft Windows and Microsoft 365 environments.
• Familiarity with Active Directory user administration.
• Basic understanding of networking concepts.
• Experience using remote support tools.